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Customer Service - Product Support

Commitment to quality

We aim to deliver high quality customer service and to personalise your experiences with us, so that you always get the best quality products and services that you need, every time.

We operate a quality oriented, customer focused culture where quality is not just about our products. We believe in delivering quality in everything we do – every product, every process and every customer interaction.

When shopping at and working with Dulux Decorator Centre, you can expect a high-quality customer service experience.

Our commitment to quality is about doing the right thing every time, continually improving and delivering brilliantly for our customers to ultimately deliver an unrivalled customer experience.

Please find a copy of our Quality Policy here.

Can Recycling

Our scheme makes it easy to dispose of your empty paint cans in a responsible and sustainable way at our local Dulux Decorator Centre.

For full information on this scheme, click here.


Where possible, we endeavor to upload all our datasheets on the correct products. If you require more information on Dulux products, we recommend visiting the Dulux Trade Paint Expert website.

For third-party products, we recommend visiting the manufacture's website for missing information on health & safety/data sheets, or alternatively, you can request it from our customer services team by contacting us.

Quality Issues 

For issues with Dulux products, you're covered by the Dulux Promise, where we promise our paint will give you the perfect colour with a uniform finish and the coverage started, or we’ll replace it.

For more serious issues, please contact your local store or our customer support team here.