Dulux Decorator Centre 360 is a new service that helps you achieve your business goals. We’ve joined up the whole paint buying experience, from specification to supply.
How will Dulux Decorator Centre 360 support your business?
We’re combining the best of in-store and direct purchasing in one joined-up business solution run by our Dulux Decorator Centre team of experts.
To meet your needs at every stage of the job, we’ve:
- Opened new stores
- Expanded our distribution network
- Increased our product selection
- Provided access to our expert technical teams
- Created a comprehensive range of services
The great news is that you’ll still have the same relationship with your Contractor Development Manager, but we’ve gone one step further – giving you even better links with your supplier too.
Dulux Decorator Centre 360 gives you a seamless experience, from specification to supply.
A complete range of products
As part of the AkzoNobel group, we can supply a huge range of paints, woodcare and specialist products.
Read more
Services, Specification and Support
By joining Dulux Decorator Centre 360, you have access to support at every stage of your project – from specification to after care.
Read more
One easy point of contact
You’ll have one single point of contact that opens up a world of professional support, with 1200 retail colleagues at your disposal.
Read more
A bigger network and better delivery*
With over 225 stores, we have national coverage to give you easy access to your nearest Dulux Decorator Centre.
Read more
Ordering and accounts
We’ve upgraded all our systems to make sure you can do business your way. You get the same experience whether you place an order in Derby or Dundee.
Read more
Pricing centred on you
With Dulux Decorator Centre 360, you have access to the same preferential prices you had on Contract Direct.
Read more
A complete range of products
As part of the AkzoNobel group, we can supply a huge range of paints, woodcare and specialist products. And Dulux products come with the new Dulux Promise to give you and your clients peace of mind about the quality you expect.
We recently added over 500 products to our range, including more specialist paints from Zinsser, Coovar, International, Flexcrete and Osmo. If there’s something you need that we don’t stock, we’ll try to get it for you. We can even source some of these products for next day delivery.
Besides paint, you’ll find everything else to complete the job. Whether you need a quality brush from the likes of Purdy or Hamilton, or durable workwear to outfit your team, we’ve got it in store or ready for speedy delivery.
Thanks to regular feedback from our customers like you, we constantly update our product range. For example, we regularly add more sustainable products or source specialist items. If there’s something popular we’re missing, or if we find a better alternative to a product, we’ll change our range to meet your needs.
Services, Specification and Support
By joining Dulux Decorator Centre 360, you have access to support at every stage of your project – from specification to after care. Whatever the job, we’ll help you make the best choice.
The support starts well before you open a can of paint. We’ll advise you on the correct preparation, and help you choose products suitable for the location. We can provide a full site report to help you identify tricky surfaces and give your client an idea of maintenance cycles. Our technical representatives can even visit you on site or at pre-contract meetings to give you and your client peace of mind.
And we don’t stop there. If you need support on the go, you can get in touch with our technical advice team. Our experts can help you solve issues on the phone or a technical representative might even be able to visit the site and reassure your client about next steps.
A quick guide to our services
As standard:
- Technical advice and backup support for any situation
- Site visits and reports to ensure reliable quality
- Dulux Promise on Dulux products
- Dedicated Contractor Development Manager
- Online tools, accounts and invoices
Technical advice and backup support for any situation
Site visits and reports to ensure reliable quality
Dulux Promise on Dulux products
Dedicated Contractor Development Manager
Online tools, accounts and invoicesSupport on request
- Colour scheming from our renowned experts
- Corporate social responsibility advice on how to give back to your community
- Sustainability credentials, from sustainable products to recycling
- Tendering advice for the best chance of success
- Specification tools to reassure you and your clients
Colour scheming from our renowned experts
Corporate social responsibility advice on how to give back to your community
Sustainability credentials, from sustainable products to recycling
Tendering advice for the best chance of success
Specification tools to reassure you and your clients 
One easy point of contact
We’ve joined up the way we manage your account with us. You’ll have one single point of contact that opens up a world of professional support, with 1200 retail colleagues at your disposal.
Your Contractor Development Manager will be there for you for all your business needs. They’ll coordinate our teams of experts, from specification teams to technical support and business development.
Your Contractor Development Manager will also work with our network of stores on your behalf. With a dedicated individual managing all aspects of your account, you can be sure you’ll get what you need, where and when you need it.
A bigger network and better delivery
With over 225 stores, we have national coverage to give you easy access to your nearest Dulux Decorator Centre. Some of our London stores even open from 5.30am. Or use our great delivery service for the most efficient use of your time.
We’re always growing our network to give you better access to our services, including professional advice and easy delivery options. You might even come across one of our new types of stores. In areas like Staples Corner you can go straight to a trade counter for a fast pick up service.
With our coordinated teams, we can make sure your products are delivered when and where you need them – no matter how you place your order. Within the M25, we’ve set up new hubs that offer better stock levels and even more delivery options.
Order before 9.30am and we’ll get it to you the same day, free of charge. Or if you need it sooner, our express delivery in London arrives within two hours*. To help speed things up, we’ve also made sure our most popular products are always in stock, ready for dispatch at a moment’s notice.
* This is chargeable extra.
Ordering and accounts
Placing orders and managing your account is easier than ever.
We’re always growing our network to give you better access to our services, including professional advice and easy delivery options. You might even come across one of our new types of stores. In areas like Staples Corner you can go straight to a trade counter for a fast pick up service.
We’ve upgraded all our systems to make sure you can do business your way. Choose from ordering in store, calling our priority order line, sending an email order, or using our website 24 hours a day. Be confident you can get what you need for click and collect by checking our website for stock levels before you order. And because we’ve joined up our business, you get the same experience whether you place an order in Derby or Dundee. We’ve listened to your valuable feedback and added new website features to make managing your account easier:
- Place orders and pay invoices
- See previous orders and invoices
- Keep an eye on your credit limit
- View your customised price list
- Manage pallet agreements
Pricing centred on you
To run your business effectively you need to be on top of your costs. With Dulux Decorator Centre 360, you have access to the same preferential prices you had on Contract Direct.
We’ll also work with you to understand your needs for each project.
Your tailored price list shows you exactly what you’ll pay for each product, and how much you’ll save for volume. We’ll also give you a credit account with 30 days credit* and payment by Direct Debit.
As a reward for your loyalty, we’ll give you two Nectar points for every £1 you spend. With the equivalent of 1% cashback, you can reward your team, or just stock up on tea and coffee for the office.
* Check your documentation for our terms and conditions when you sign up.Being centred on you, we give you the support you need to focus on what’s important – growing your business.