Terms and Conditions

Please read these terms and conditions carefully before using this website. Use of this is acceptance of these terms and conditions.

Account Terms for Students and Partnered Businesses

For information relevant to preferential account terms, offered to painting and decorating students on accredited courses and for employees of our partnered businesses, please visit your local Dulux Decorator Centre and speak to a member of staff about the applicable rates.

Conditions of Sale

1. Definitions

1.1 - In these Conditions the following definitions shall apply:

"Buyer" means the person whose order for the Goods is accepted by Seller.
"Conditions" means the terms and conditions set out in this document.
"Contract" means the contract for the sale and purchase of the Goods.
"Default" means any breach of these Conditions, any breach of duty under statute or at common law or any misrepresentation, misstatement or tortious act or omission including negligence under or connected with the Contract.
"Goods" means the Goods (including any instalments of the Goods or any parts for them) which Seller is to supply in accordance with the Conditions.
"Insolvency Event" means a person (a) entering into voluntary/compulsory liquidation; (b) having a receiver or administrative receiver appointed over any of its assets or being the subject of an application for administration; (c) entering into an arrangement or composition with its creditors; or (d) becoming bankrupt (where person is an individual).
"Packaging" means all containers in or on which the Goods are supplied to Buyer including all bags, carboys, cylinders, drums, pallets and tank wagons.
"Seller" means J P McDougall & Co. Limited trading as Dulux Decorator Centre.

2. Terms of Sale

2.1 - Seller shall sell and Buyer shall purchase the Goods in accordance with these Conditions. The Conditions shall govern the Contract to the exclusion of any other terms and conditions. No variation of these Conditions shall be binding unless agreed in writing between the parties.
2.2 - Orders may be made by Buyer in writing, by phone, by EDI or any other method agreed with Seller. Any order by Buyer shall be deemed to be an offer to purchase the Goods but no binding contract shall arise unless Seller accepts the order.
2.3 - Once accepted by Seller, Buyer shall not be entitled to cancel an order unless Seller agrees in writing and Buyer indemnifies Seller in full for all costs incurred by Seller as a result of the order's cancellation.
2.4 - Seller reserves the right to set minimum order sizes and to charge Buyer all costs incurred by Seller in fulfilling orders below that minimum order size.

3. Quality and Purpose

3.1 - The Goods shall accord in all material respects with their specification at the time of delivery or, if there is no such specification, shall be within normal limits of industrial quality. All other warranties or conditions (statutory or otherwise) are excluded except in so far as such exclusion is prevented by law. In the event that any unused Goods do not conform to their specification, Seller shall, at its option, repair or replace such Goods or refund the price of the Goods and having carried this out Seller shall have no further liability for the breach of this Condition.
3.2 - Seller warrants that all instructions, safety warnings and recommendations for use which are set out on the Goods' packaging are correct at the time of manufacture. However, no other samples, illustrations or descriptive material (including particulars of shade and pattern) and no other information, recommendations or suggestions made by Seller or contained in its brochures, advertising material or elsewhere shall form part of the Contract.
3.3 - Seller may at its discretion from time to time vary the design of the Goods from that advertised without notice to Buyer provided that any such variations do not constitute material alterations to the Goods.

4. Delivery

4.1 - Delivery shall take place at the premises notified to Seller by Buyer in its order. Time for delivery shall not be of the essence. If Buyer shall cause a delay in delivery Seller shall pass on to Buyer any costs/demurrage charged to it as a result.
4.2 - In the event of any claim for non-delivery of any Goods Buyer must notify Seller within 3 days of the due date for delivery and in the event of any claim for a defect in the quality or condition of the Goods or their failure to correspond with specification Buyer must notify Seller within 28 days from the date of delivery. In the absence of such notice from Buyer to Seller the Goods shall be deemed to have been delivered and accepted by Buyer complete and in a satisfactory condition. Thereafter, Buyer shall not be entitled to reject the Goods, Seller shall have no liability for any defects or failure, and Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
4.3 - Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Any failure to deliver an instalment or any claim by Buyer in respect of an instalment will not entitle Buyer to repudiate the whole Contract.
4.4 - Buyer shall have no right to reject any deliveries of Goods on the grounds of variation of quantity from Buyer's order where such variation is not more than 10% or not less than 10% of the quantity of Goods ordered.
4.5 - Seller may at its sole discretion accept the return of non faulty Goods by Buyer provided Buyer indemnifies Seller for all costs and charges incurred by Seller in the original delivery of those Goods and their subsequent return.

5. Property and Risk

5.1 - The risk in the Goods shall pass to Buyer at the point of delivery and, notwithstanding Condition 5.2, Seller shall have no responsibility in respect of the safety of the Goods thereafter. Accordingly Buyer shall insure the Goods against all risks of physical loss/damage for an amount not less than their replacement value.
5.2 - Notwithstanding delivery, the property in the Goods shall remain in Seller until payment is received by Seller in full for the Goods and for all other amounts invoiced by and due to Seller from Buyer.
5.3 - Until such time as the property in the Goods passes to Buyer, Buyer shall be entitled to resell or use the Goods in the ordinary course of its business but shall hold the Goods as Seller's fiduciary agent and bailee and shall properly store, protect and insure the Goods, shall keep them separate from all other goods and shall identify them as Seller's property. In addition, Buyer shall not be entitled to pledge or, in any way charge by way of security for any indebtedness, any of the Goods which remain the property of Seller.

6 Price

The price charged shall be that ruling on the date of despatch of the Goods exclusive of VAT and any other government duty or tax applicable.

7. Payment

7.1 - Payment for the Goods supplied shall be due by the last day of the month following the month of invoice or before delivery if required. All payments shall be made free and clear without any deduction for, or account, of any set-off or counterclaim.
7.2 - Time for payment shall be of the essence. If Buyer fails to make any payment on the due date then in addition to Seller's other rights payment for all Goods supplied on any account shall immediately become due and payable and Seller shall be entitled to cancel or suspend the Contract and/or any deliveries and to charge Buyer default interest at the rate of 4% pa over the base rate for the time being of Bank of England. Interest shall accrue daily and be compounded annually.

8. Liability

8.1 - Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Seller which is not set out in the Contract. Nothing in this Condition will exclude or limit Seller's liability for fraudulent misrepresentation.
8.2 - Buyer shall inform Seller of any Default and afford it a reasonable opportunity to correct the Default.
8.3 - Save in the case of death or personal injury caused by the negligence of Seller or any breach of its obligations implied by Section 12, Sale of Goods Act 1979, and so far as permitted by English law:
1. (a)Seller shall not be liable for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims (howsoever caused and whether or not foreseeable) which arise out of or in connection with the Contract;
2. (b)Seller shall not be liable for any breach of warranty to the extent that any defect was caused by Buyer's failure to exercise effective quality control or, to store, use or otherwise handle the Goods as advised; and
3. (c)Seller's liability for Default shall be limited to 3 times the contract price of the Goods to which the Default relates.
8.4 -This Condition 8 does not affect Buyer's statutory rights.

9. Termination or Suspension

9.1 -Seller shall be entitled to immediately terminate/suspend the Contract:
1. (a)if Buyer materially or consistently breaches the Contract;
2. (b)if Buyer undergoes a change of control as defined in section 416 or 840 of ICTA 1988;
3. (c)if Buyer suffers (or it is reasonably likely it will suffer) an Insolvency Event; or
4. (d)at anytime subject to at least 7 days notice.
9.2 -On termination/suspension of the Contract for whatever reason:
1. (a)all amounts invoiced by Seller to Buyer, whether or not due for payment, shall become due immediately;
2. (b)Seller's permission for Buyer to sell, convert or process the Goods set out in Condition 5.3 shall terminate immediately; and
3. (c)Seller may (without prejudice to any of its other rights) recover or resell the Goods and may enter Buyer's premises for that purpose.

10. Packaging

10.1 - Subject to Condition 10.2, all Packaging remains the property of Seller at all times and Buyer must return them to Seller as soon as possible, ensuring they are empty, correctly labelled, securely closed and externally clean. Buyer shall be liable for all loss of or damage to the Packaging save where this loss or damage occurs prior to delivery or after their return. Any Packaging not returned or not returned in good order and condition within a reasonable period shall be paid for by Buyer at Seller's standard rate operating at the date of issue by Seller to Buyer of a debit note.
10.2 - In the case of CHEP pallets Buyer may return the pallets directly to CHEP provided it indemnifies Seller for all fees, costs, claims, losses and damages Seller incurs due to any failure or delay by Buyer in returning the pallets to CHEP.

11. General

11.1 - Any notice under the Contract shall be in writing and, unless delivered to a party personally, shall be left at or sent by prepaid first class post or prepaid recorded delivery or facsimile to the address of the party as notified in writing from time to time (deemed service upon delivery, if posted, 48 hours after posting and if by facsimile 3 hours after having been sent).
11.2 - The failure or delay by either party to exercise a right or remedy provided by the Contract or by law does not constitute a waiver of that right or remedy or of any other rights and remedies. No single or partial exercise of a right or remedy shall prevent a further exercise of that or any other right or remedy.
11.3 - If any provision of the Contract is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed not to be a part of the Contract and it shall not affect the enforceability of the rest of the Contract.
11.4 - The word "including" shall not limit the generality of any preceding words.
11.5 - Seller shall not be liable for its non-performance of the Contract where this is due to circumstances beyond its reasonable control (such circumstances including industrial action of its own or sub-contractors workforces).
11.6 - Unless expressly provided in this Contract, no term of it is enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.
11.7 - This Contract is personal to Buyer and Buyer shall not assign any of its rights or benefits under it without Seller's prior written consent.
11.8 - Seller owns the copyright, trademarks, design right and all other intellectual property rights in the Goods and Buyer agrees that these rights may not be used in any way without Seller's written consent.
11.9 - The price of the Goods and the commercial terms of the Contract are commercially sensitive and confidential to Seller and Seller requires that they are kept secret for a period of one year from the date of the Contract. Buyer may disclose this information where required to by law, court order, or regulation or act of any governmental authority including the Freedom of Information Act provided (to the extent permissible by law) it has notified Seller in advance and agreed the scope of disclosure with it.
11.10 - The Contract shall be governed by English Law and Buyer and Seller agree to submit to the exclusive jurisdiction of the English Courts.

Delivery Information

Please note, unfortunately, we cannot deliver to addresses outside of Great Britain mainland (this includes the Isles of Scilly, Isle of Man, the Scottish Isles and the Channel Isles). Please see your dispatch confirmation for estimated delivery date.

Delivery is free for the following customer groups - Dulux Decorator Centre Account holders, Dulux Decorator Centre 360 account holders, Members of the Dulux Decorator Centre Decorating Club, Housing Associations Customers.

Orders placed by 2pm on a working day will be delivered the following working day if the item is in stock. Any items not in stock, the store fulfilling your order will contact you by phone to inform you of delivery date.

We will use all reasonable means to deliver your order within the time stated for the delivery service, however please note that any dates we specify for delivery of Products are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

We recommend that you keep your receipt, which can be found on your Order Confirmation or on the order invoice that comes with your delivery (you will need it as proof of purchase in the event of any after-sales enquiry).

Working days are defined as Monday-Friday, from 8am until 5pm and exclude Saturdays, Sundays and Bank Holidays.

Delivery Arrangements

Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control we will contact you with a revised estimated delivery date.
Deliveries will require a signature to confirm receipt (we recommend that you inspect the Products delivered carefully before signing).
Delivery will be completed when the Products are delivered to the address you gave us
The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges

Delivery shall take place at the premises notified to Seller by Buyer in its order. If Buyer shall cause a delay in delivery Seller shall pass on to Buyer any costs/demurrage charged to it as a result.

In the event of any claim for non-delivery of any Goods Buyer must notify Seller within 3 days of the due date for delivery and in the event of any claim for a defect in the quality or condition of the Goods or their failure to correspond with specification Buyer must notify Seller within 28 days from the date of delivery.

In the absence of such notice from Buyer to Seller the Goods shall be deemed to have been delivered and accepted by Buyer complete and in a satisfactory condition. Thereafter, Buyer shall not be entitled to reject the Goods, Seller shall have no liability for any defects or failure, and Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.

Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Any failure to deliver an instalment or any claim by Buyer in respect of an instalment will not entitle Buyer to repudiate the whole Contract.

Buyer shall have no right to reject any deliveries of Goods on the grounds of variation of quantity from Buyer's order where such variation is not more than 10% or not less than 10% of the quantity of Goods ordered.

The price charged shall be that ruling on the date of despatch of the Goods exclusive of VAT and any other government duty or tax applicable.

Wallpaper Terms & Conditions

Each wallpaper supplier has its own delivery and returns policy. Please see in-store for full details. You will be contacted by the DDC store which is fulfilling your order, and you will be advised of collection/delivery date, and will be informed of any conditions of return.

Can recycling scheme - Terms and conditions for participation

Terms and Conditions for Participation

Open to all customers, but to track your record of recycled cans you must be a Dulux Decorator Centre (“DDC”) account holder.
It is your responsibility to ensure that only acceptable paint cans (see below) shall be handed over to the DDC store for recycling in accordance with these terms. No other waste materials will be accepted and should not be brought to the DDC site.
All cans that you want to recycle must be handed over to DDC staff for booking in and disposal (ie. not left in car park). A short wait may be required while this process is completed and a receipt is issued.
Only DDC staff have access to the collection containers.
Damaged cans (e.g. dented or squashed) will only be accepted at the discretion of the DDC staff.
Cans must be empty.
Please separate solvent-based cans from water-based cans, as these are booked in separately in store.
Can must only contain material from the original can which must not have been mixed with, nor contaminated by any other substance.
We cannot accept cans that have been ‘thinned’ using an approved thinner only, ie; water, white spirit.
We only accept cans that were originally purchased from DDC and reserve the right to reject cans not meeting this criteria.
Failure to comply can result in individual exclusion from the service. We reserve the right to charge for any cans returned in a non compliant state as described above.
You may be asked to open cans for inspection prior to acceptance in store. DDC staff may refuse to accept cans for recycling for any reason within their reasonable discretion, and a contract for the provision of the recycling service shall not come into existence unless and until DDC staff accept the cans offered by you in return for payment of the relevant fee.
Paint cans without lids will not be accepted.
If you are planning to bring more than 20 containers to the DDC, please contact the store 24 hours in advance to make sure we have the space and can handle it quickly for you.
DDC Van collection from site will be made only when an agreed delivery of DDC product has been made AND only when the DC store has agreed the quantity it can pick up from the site.
If the DDC Van driver arrives at the site and there are more cans to collect from the site than agreed when placing the order, you will have to make your own arrangements to bring the cans back to store or wait for your next delivery of DDC products, when, space permitting, the DDC store can pick them up.
It is your responsibility to ensure all of your employees are made aware of and comply with these Terms and Conditions for Participation.
DDC reserve the right to withdraw the scheme at any time without notice or liability to you.
A certificate will be generated at the beginning of the year recording total % of cans recycled.

I agree to follow the aforementioned terms and conditions

Name of company:

DDC account number:

Name:

Signature:

Position:
Date:

Acceptable cans

Only standard Paint and Woodcare containers are accepted (Dulux, Armstead, Sikkens and Cuprinol).*
Product must be in its original container and the container must be in good condition.
Unlidded containers are not accepted.
Containers must be empty.
Can livery must be legible.
Only containers less than 20 years old.

What is accepted?

Dulux Trade, Armstead

Interior Emulsion
Interior Trim and Undercoats
Exterior Trim and Undercoats
Woodcare
Primers
Floor Paint
Masonry Paint

Sikkens, Cuprinol and Hammerite decorative coatings only

Interior and Exterior Woodcare.
Except Cuprinol Sprayable and all its parts plus anything not in a traditional paint can.
Hammerite only those in traditional cans.

*Exclusions apply, see in-store for full details.

Decorator Referred Discount

Customer is to spend a minimum of £200 inc VAT
Customer must present and hand over the leaflet with the decorator’s details
Only the original leaflet will be accepted, photocopied, damaged or defaced leaflets may be refused
20% off £200 spend is only valid on products which are bought on the day
20% off £200 spend is valid for only one transaction
Customers decorator must be an existing account holder at Dulux Decorator Centre

10% off decorator’s terms for decorators next order

Decorator must be an existing account holder at Dulux Decorator Centre
Decorator must complete their company name on the form as it is registered with Dulux Decorator Centre
Minimum spend to qualify for the 10% off account terms is £75 ex VAT
10% off is only valid for one transaction
10% off is only valid once the decorators client has made their purchase
Products excluded; spray / power machines, any product already on promotion and contract matt.

Dulux Promise

We promise our paint will give you the perfect colour with a uniform finish and the coverage stated, or we’ll replace it.

The Dulux Promise (the "Promise") entitles a customer who has purchased a Dulux retail or Dulux trade product (500ml and larger packs only) with the Dulux Promise logo on-pack in the UK ("Selected Product") who believes that their Selected Product hasn't delivered the perfect colour, a uniform finish or the coverage stated, to a voucher to replace the Selected Product.
The Promise is available to private individuals and sole traders aged 16 and above that are residents in the United Kingdom (including Northern Ireland, the Channel Islands and the Isle of Man) and to all partnerships and companies with their registered office address in the United Kingdom (the “Participants”). The Promise is not available to employees of the AkzoNobel group of companies, their agents, wholesalers, resellers or retailers. Resellers and retailers may not submit claims on behalf of their customers.
The Promise covers the replacement of the Selected Product only and excludes any claim for labour or other costs in respect of the original or replacement product.
Claims can only be made by the person that purchased the Selected Product.
The Selected Product must have been applied on properly prepared surfaces and in accordance with the manufacturer’s tips and instructions (including those on-pack, datasheet and colour label instructions).
Claims must be submitted by contacting the AkzoNobel Customer Advice centre on either 0333 222 7070 (Dulux Trade) or 0333 222 7171 (Dulux Retail), via email to duluxpromise@akzonobel.com or post to AkzoNobel Customer Advice Centre, The AkzoNobel Building, Wexham Road, Slough, SL2 5DS, no later than 6 months after the purchase of the Selected Product. You will be required to:
1. Provide a clear copy of your itemised receipt or invoice showing the details of the Selected Product that you have purchased, the date of the purchase and the price paid for the Selected Product;
2. Provide a description of the issue with the colour, the finish or the coverage stated of the Selected Product;
3. Provide the postcode of the address at which the Selected Product has been applied;
4. Provide a photograph of the wall(s) painted with the Selected Product.
5. Provide the batch number that is printed on the can
Provided that the Selected Product has been applied on properly prepared surfaces and in accordance with the manufacturer’s tips and instructions (including those on-pack, datasheet and colour label instructions), the claim will be deemed valid if the description of the issue and application photo demonstrate that the Selected Product is not the perfect colour or is not a uniform finish or has not provided the coverage stated on the pack.
We may send a representative to assess the painted area in question to verify that the claim is based on a bona fide purchase of a Selected Product and to ensure that the Selected Product and its application meets the conditions required for the Promise to apply.
Upon validation of a claim, a voucher for the replacement product will be sent to you by post within 28 days. You can redeem your voucher for a replacement for the Selected Product at any participating store before the voucher expiration date. Replacement products are subject to availability. Full voucher terms and conditions apply, see voucher for details. Participating stores include: B&Q, Homebase, Dulux Decorator Centres, Brewers, TP, Jewson and most independent paint retailers (please note list is correct at time of publishing but remains subject to change).
The voucher is issued for the recommended product to replace the Selected Product that was deemed unsatisfactory.
For a claim related to colour not being the colour you like, the replacement product cannot be in the same colour as the Selected Product which is the subject of the claim, and the Promise will not apply to the replacement colour. Replacement product for claims relating to colour are limited to 10L per claim and per customer claiming.
We reserve the right to reject claim if we have reason to believe that they are fraudulent or that there has been a violation of any of these T&Cs.
We accept no responsibility for claims that are incomplete, illegible, damaged or lost. Proof of submission of a claim is not proof of receipt.
It is not necessary for customers to return the unsatisfactory product (unless we specifically request it in which case we shall arrange and pay for carriage). Returns will not be accepted. Disposal of any product is the responsibility of the customer.
No third party or joint submissions will be accepted.
The Promise does not cover problems that were caused due to reasons outside of our control (for an example an issue with the substrate) or where the Selected Product was applied on surfaces which were not properly prepared or applied otherwise than in accordance with the manufacturer’s tips and instructions.
Claims not made in accordance with these T&Cs will be deemed invalid. If a claim is refused because the terms of the Promise have not been met, AkzoNobel’s decision is final.
If any provision in these Terms and Conditions ("T&Cs") is found in any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed not to be part of the T&Cs and it shall not affect the enforceability of the rest of the provisions of the T&Cs.
We reserve the right to withdraw, amend or terminate the Promise without notice. All claims made in accordance with these T&Cs and made prior to the Promise being withdrawn, amended or terminated will still be honoured.
The voucher has no cash value, is not transferable or assignable and cannot be used in conjunction with any other offers or promotions. No cash or alternative to the voucher will be provided.
AkzoNobel shall not be liable for any:
1. Conditions, warranties or other terms which are not included in the Promise or these T&Cs; or
2. Any indirect or consequential loss, damage or costs incurred by any customer in connection with the Selected Product or this Promise, or the cost of any labour for the application of the Selected Product.
These exclusions do not exclude or restrict liability for death or personal injury resulting from the negligence of AkzoNobel, or its employees or agents or anything else that the law says we cannot exclude.
The Promise does not affect your statutory rights.
Data will be held in accordance with our Privacy Policy.
Please retain these T&Cs for future reference.
This Promise is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales.
In these terms and conditions “We” and “AkzoNobel” mean Imperial Chemical Industries Limited trading as ICI Paints AkzoNobel.
AkzoNobel, the AkzoNobel logo, Dulux, the Flourish logo, Let's Colour, distinctive colour names and liveries are trademarks of the AkzoNobel group ©AkzoNobel 2018.

Special Offers

In participating Dulux Decorator Centre, Whites Trade Paints, Trade Paints, Doves Decorating Supplies, Colour Centre and Askew Paint Centre stores and online unless otherwise stated.
Offers are subject to availability.
Offers may not be used in conjunction with any other offer unless stated otherwise
Offers available to all UK residents aged 18 and above except employees of the AkzoNobel N.V. group of companies, their families, their agents or any other person connected with this promotion.
All prices stated are off shelf edge price & ex. vat.
Buy Dulux Trade Vinyl Matt 7.5L for £22.49 ex VAT when purchased with Dulux Trade and Heritage tinted colours, excluding tester pots.
The promoter reserves the right to amend or withdraw this promotion without prior notice or compensation.
Promoter: JP McDougall & Co. Limited t/a Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire WA14 5PG.
DDC360 customers are excluded from these promotions (refer all DDC360 pricing to relevant CDM)
Offers valid 01/09/2023 – 31/10/2023 (Sundays online only)

Express Delivery

The following terms and conditions are relevant to our Express Delivery service.

Our Express Delivery service offers delivery within 3 hours for selected Dulux Decorator Centre Stores only and is available Monday-Saturday.

Please contact your local store if you wish to use this service.

We will endeavour to deliver everything you require within the 3-hour time period, subject to stock availability and the following terms apply:

Only available for deliveries to a location within ten miles from the store
Orders must be placed by 3pm for delivery within 3-hours the same day (Monday-Saturday)
The cost of from £25 relates to the cost of delivering your order to a location within ten miles of your store and up to a weight limit of 350kg – we will advise you on a final cost at point of ordering. We can also deliver up to a weight of 800kg, but there will be an additional charge for this – advised at the point of order
We will use all reasonable means to deliver your order within the time stated for the delivery service, however please note that any times we specify for delivery of products are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
Your order will be fulfilled by the estimated delivery time unless there is an event outside of our control. If we are unable to meet the estimated delivery time because of an event outside our control we will endeavour to contact you with a revised estimated delivery time.

Lapsed Customer Offer

The 40% discount promotion is only valid from Monday 4^th July – Saturday 30^th July 2022 in participating Dulux Decorator Centre stores only
The 40% discount will be applied to the shelf edge pricing ex VAT
The discount may not be used in conjunction with any other discount, offer or promotion, including DDC 360 terms or the AkzoNobel colleague discount.
There is a maximum transaction value of £1000 ex vat for this promotion
The discount can only be applied once per customer during this promotion

Privacy Policy

View details of our Privacy Policy here

Zinsser Promotion

In participating Dulux Decorator Centre, Whites Trade Paints, Trade Paints, Doves Decorating Supplies, Colour Centre and Askew Paint Centre stores only. Offer not available online.
30% discount is off shelf edge price ex. VAT only
Offer is on Zinsser Allcoat Tinted Colours. Exclusions apply
Offers may not be used in conjunction with any other offer
Offers valid 28/08/2023 – 02/09/2023
Promoter: JP McDougall & Co. Limited t/a Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire WA14 5PG.

Toupret Roadshow

In 20 participating Dulux Decorator Centre stores; Beckenham, Bristol Bedminster, Cambridge, Cheltenham, Enfield, Nottingham, Orpington, Portsmouth, Twickenham, Worthing, Leamington, Peterborough, Preston, Salford, Glasgow London Road, Harrogate, Leicester Snaiths, Motherwell, Newcastle and York.
30% off is on Toupret range shelf edge prices in the 20 participating Dulux Decorator Centre stores only on the day of the stores roadshow.
30% not to be used in conjunction with any other promotion.
30% off Toupret range is unavailable on our website
Win a Summer Bundle T&C’s can be found on Fix Radio’s website https://www.fixradio.co.uk/files/competition-terms-and-conditions/
The promoter reserves the right to amend or withdraw this promotion without prior notice or compensation
Promoter: JP McDougall & Co Limited T/A Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire, WA14 5PG

Show us your finish – DT Diamond Matt Competition T&C’s

Show us your finish – DT Diamond Matt Competition T&C’s

By entering this competition participants agree to be bound by the following terms and conditions.
This competition is open to all residents of the UK, aged 18 years and over, excluding employees of AkzoNobel, its subsidiaries and affiliates, their immediate families/households, agents, entities and their subsidiaries, affiliates and immediate families/households associated with the available prizes, or anyone else connected professionally with the Prize Draw. The Prize Draw is only open to individuals and companies and organisations are not eligible to enter.
To enter the Prize Draw, participants must:
- Follow us @Dulux Decorator Centre, or like our Facebook page
- Tag us in your latest project that uses Dulux Trade Diamond Matt, along with the #DuluxTradeDiamondMattShine
- Include a brief caption - 50 words max, on why you love the new finish.

The competition will run from 14/07/23 to 26/07/23. Entries received after this will not be accepted.
AkzoNobel may, at its full discretion, disqualify Prize Draw entries that are: a. deemed offensive, derogatory, abusive or promotes or endorses violence, homophobia, racism or any other socially unacceptable or illegal material in the sole opinion of AkzoNobel; b. automatically generated by computer; c. completed by third parties or in bulk (e.g., spam entries); d. illegible, have been altered, reconstructed, forged, or tampered with; e. photocopies and not originals; f. incomplete; or g. duplicated.
AkzoNobel reserves all rights to disqualify participants if conduct is contrary to the spirit or intention of the Prize Draw.
Five prizes will be awarded at random to eligible entries. Each prize includes 1 x 5 litre can of the new Improved Dulux Trade Diamond Matt formulation.
There is no cash alternative for the prize or any part thereof.
The winner will be contacted via DM, AkzoNobel reserves the right to re-draw the prize if the winner is not eligible, cannot be contacted or does not respond to contact or claim the prize within 14 days of notification.
To receive the prize, the winner will need to provide us with their local Dulux Decorator centre – prize winner can then go in an collect their prize at a time convenient
AkzoNobel reserves the right, with or without cause, to exclude any participants in this Prize Draw or withhold any prize where there has been a violation of any of these terms and conditions.
AkzoNobel’s decision on all matters relating to the Prize Draw is final and binding. No correspondence will be entered into.
AkzoNobel reserves the right to amend or withdraw this Prize Draw in whole or in part, temporarily or permanently, without prior notice. AkzoNobel reserves the right to substitute these prizes for prizes of equal or greater value if necessary, in its opinion. AkzoNobel reserves the right to hold void, suspend, cancel, or amend the Prize Draw where it becomes necessary to do so.
To the fullest extent permitted by law, AkzoNobel excludes: a. all conditions, warranties and other terms which might otherwise be implied; and b. any liability for any direct, indirect or consequential loss or damage incurred by any participant in connection with this free prize draw Prize Draw. This shall not be deemed to exclude or restrict liability for death or personal injury resulting from the negligence of AkzoNobel or its employees or agents.
AkzoNobel will only process your personal information as set out in the privacy policy. By entering the Prize Draw, participants agree that any personal information provided with their entry may be held and used by AkzoNobel or its agents and suppliers to administer the Prize Draw.
Nothing in these terms and conditions restricts a participant’s statutory rights as a consumer. This promotion is governed by English law and is subject to the exclusive jurisdiction of the English courts. The prom

LABM Dulux Trade Fan Deck Giveaway

By requesting a free Dulux Trade Fan Deck, participants agree to be bound by the following terms and conditions.
This offer is open to all residents of the UK, aged 18 years and over, excluding employees of AkzoNobel, its subsidiaries and affiliates, their immediate families/households, agents, associated with the available Dulux Trade Fan Decks, or anyone else connected professionally with the offer.
The offer of one free Dulux Trade Fan Deck is exclusively available to LABM’s email database.
The offer of one free Dulux Trade Fan Deck is subject to availability whilst stocks last, and will run from Tuesday 25^th July - Tuesday 29^th August 2023. Requests received after this will not be accepted.
There are 50 Dulux Trade Fan Decks available.
The Dulux Trade Fan Decks are not transferable and there is no cash alternative.
Any persons who have made a request for one free Dulux Trade Fan Deck will be contacted via email using the email address provided on the request form, to request a UK postal address for dispatch of the Dulux Trade Fan Deck.
AkzoNobel reserves the right, with or without cause, to exclude any participants in this promotion or withhold any Fan Decks where there has been a violation of any of these terms and conditions.
AkzoNobel reserves the right to amend or withdraw this offer in whole or in part, temporarily or permanently, without prior notice. AkzoNobel reserves the right to substitute these Fan Decks for a specification tool of equal or greater value if necessary, in its opinion. AkzoNobel reserves the right to hold void, suspend, cancel, or amend the offer where it becomes necessary to do so from the negligence of AkzoNobel or its employees or agents.
Nothing in these terms and conditions restricts a participant’s statutory rights as a consumer. This promotion is governed by English law and is subject to the exclusive jurisdiction of the English courts.
The delivery of all Dulux Trade Fan Decks will be fulfilled by Dulux Decorator Centre’s marketing agency, Red C Marketing, and any personal data relating to you including without limitation, name, email address and postal address will be used solely in accordance with current data protection legislation and the Dulux Decorator Centre Privacy Statement. Any personal information will be held on record for 3 months for the purpose of ensuring fulfilment of the offer.

Dulux Decorator Centre/Esso/Nectar offer

*Terms & conditions apply. Dulux Decorator Centre Offer and Esso Offer (“Offers”) valid 00:00:01 07/08/2023 to 23:59:59 27/08/2023 only. The Offers can only be activated by spending a minimum of £80 (excluding VAT) with Dulux Decorator Centre, as referred below. Dulux Decorator Centre and Nectar accounts must be linked to qualify. Once the £80+ has been spent on Dulux Decorator Centre, 3x points will be available on all fuel transactions at Esso over 20 litres and all shop transactions over £5 until 27/08/2023. Points will be awarded within 28 days of the end of the Offers period. The Offers are available in conjunction with any other offers.

Dulux Decorator Centre Offer:

1. The offer is valid in at all Dulux Decorator Centre stores and participating Esso service stations excluding Northern Ireland and Tesco branded Esso sites.

2. Offer valid 00:00:01 07/08/2023 to 23:59:59 27/08/2023 only.

3. The value of the Nectar points applied to the transaction will be determined on what spend level is reached by the customer over the min spend of £80 ex vat at Dulux Decorator Centre.

4. Customers will receive 2x bonus points on all transactions between £80.00 - £149.99. Customers will receive 3x bonus points on all transactions between £150.00 - £499.99. Customers will receive 5,000 bonus points on all transactions between £500.00 - £2,999.99. Customers will receive 30,000 bonus points on all transactions over £3,000.

5. The 3x points Esso offer can only be activated by spending a minimum of £80 excluding VAT at Dulux Decorator Centre and is valid across all spend levels.

6. Nectar Points collected at Dulux Decorator Centre will be added to your Nectar account within 28 days of the promotion end date.

7. Points collected at Esso will be added to your Nectar account within 28 days of the promotion end date.

8. Customers must swipe or provide Nectar number on point of purchase to qualify for the offer.

9. The offer cannot be exchanged for cash and/or used with another voucher.

10. The offer is non transferrable.

11. The offers are multi-use throughout the offer’s validity.

12. The promoters reserve the right to amend or withdraw this promotion without prior notice or compensation.

13. Promoter: JP McDougall & Co Limited T/A Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire, WA14 5PG.

Esso Offer:

1. Only after activating the Dulux Decorator Centre Offer and spending a minimum of £80 excluding VAT on any eligible item from Dulux Decorator Centre (as above) will the Esso Offer be available on the subsequent qualifying transactions at Esso.

2. 3x bonus points will be awarded when you top up a minimum of 20 litres of fuel at a participating Esso service station or when you spend a minimum of £5 on an in-store purchase at participating Esso service stations (refer to full Esso terms and conditions for a list of participating service stations).

3. You must present your Nectar card or Nectar app at the time of purchase to qualify for the Esso Offer or have previously added your Nectar card details to your Esso App account if paying using the Esso App.

4. Maximum bonus Nectar points awarded are limited to 300 points for unleaded and 750 points for diesel.

DDC + Sainsbury’s – Bonus Nectar Points Promotion

Terms and Conditions – Dulux Decorator Centre/Sainsburys/Nectar offer

The offer is valid in at all Dulux Decorator Centre stores in Northern Ireland only
Offer valid 00:00:01 07/08/2023 to 23:59:59 27/08/2023 only.
The value of the Nectar points applied to the transaction will be determined on what spend level is reached by the customer over the min spend of £80 ex vat at Dulux Decorator Centre
A £10 Sainsbury’s vouchers will be handed to customers that’s reach the min spend threshold of £80 ex vat and swipe/provide their Nectar card number – whilst stocks last
Offer is valid for click and collect and delivery orders that qualify
Nectar Points collected at Dulux Decorator Centre will be added to your Nectar account within 28 days of the promotion end date.
The offer cannot be exchanged for cash and/or used with another voucher
Customers must swipe or provide Nectar number on point of purchase to qualify for the offer
The offer is non transferrable
The offers are multi-use throughout the offers validity.
The promoters reserve the right to amend or withdraw this promotion without prior notice or compensation
Promoter: JP McDougall & Co Limited T/A Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire, WA14 5PG

Dulux Decorator Centre 360 – Colour Sensor Giveaway

1. By entering this Prize Draw (“Prize Draw”), participants agree to be bound by the following terms and conditions.

2. This Prize Draw is open to all residents of the UK, aged 18 years and over, excluding employees of AkzoNobel, its subsidiaries and affiliates, their immediate families/households, agents, entities and their subsidiaries, affiliates and immediate families/households associated with the available prizes, or anyone else connected professionally with the Prize Draw. The Prize Draw is only open to individuals and companies and organisations are not eligible to enter.

3. To enter the Prize Draw, participants must complete the entry form on the Dulux Decorator Centre https://www.duluxdecoratorcentre.co.uk/win-dulux-trade-colour-sensor

4. Each entry must be submitted by completing the form on the Dulux Decorator website [as per point 3],

5. Competition runs from 17/07/23 – 09/08/23

6. AkzoNobel may, at its full discretion, disqualify Prize Draw entries that are:
a. deemed offensive, derogatory, abusive or promotes or endorses violence, homophobia, racism or any other socially unacceptable or illegal material in the sole opinion of AkzoNobel;
b. automatically generated by computer;
c. completed by third parties or in bulk (e.g., spam entries);
d. illegible, have been altered, reconstructed, forged, or tampered with;
e. photocopies and not originals;
f. incomplete; or
g. duplicated.

7. AkzoNobel reserves all rights to disqualify participants if conduct is contrary to the spirit or intention of the Prize Draw.

8. By submitting a Prize Draw entry and any photographs and accompanying material, participants agree: (a) their entry is original and the participant owns all intellectual rights in any photographs and accompanying material submitted, and (b) if photographs are taken of a client’s property, the participant has obtained permission from the client to use photograph(s) for the purposes of the Prize Draw.

9. AkzoNobel may, but is not required to, make participants entries available on AkzoNobel’s website, communications and any other media, whether now known or invented in the future, and in connection with any publicity of the Prize Draw. Participant's agree to grant, at no cost, AkzoNobel a non-exclusive, worldwide, irrevocable, license, for the full period of any intellectual property rights in the Prize Draw entry and any photographs or accompanying materials, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-license the Prize Draw entry and any photographs or any accompanying materials for such purposes.

10. 5 prizes will be awarded at random to eligible entries. Each prize includes 1 x Dulux Trade Colour Sensor Tool.

11. There is no cash alternative for the prize or any part thereof.

12. The winner will be contacted via email, using the email address provided in the entry form. AkzoNobel reserves the right to re-draw the prize if the winner is not eligible, cannot be contacted or does not respond to contact or claim the prize within 14 days of DM receipt.

13. To receive the prize, the winner will need to provide a valid address which will be used by AkzoNobel for the sole purpose of fulfilling the prize. Once received, the prize (as stated in clause 10) will be sent to the winner within 10 days. If the winner fails to provide their contact details within 14 days of initial contact from AkzoNobel, the prize will be offered to the next chosen winner.

14. AkzoNobel reserves the right, with or without cause, to exclude any participants in this Prize Draw or withhold any prize where there has been a violation of any of these terms and conditions.

1. AkzoNobel’s decision on all matters relating to the Prize Draw is final and binding. No correspondence will be entered into.

16. AkzoNobel reserves the right to amend or withdraw this Prize Draw in whole or in part, temporarily or permanently, without prior notice. AkzoNobel reserves the right to substitute these prizes for prizes of equal or greater value if necessary, in its opinion. AkzoNobel reserves the right to hold void, suspend, cancel, or amend the Prize Draw where it becomes necessary to do so.

17. To the fullest extent permitted by law, AkzoNobel excludes:
a. all conditions, warranties and other terms which might otherwise be implied; and
b. any liability for any direct, indirect or consequential loss or damage incurred by any participant in connection with this free prize draw Prize Draw. This shall not be deemed to exclude or restrict liability for death or personal injury resulting from the negligence of AkzoNobel or its employees or agents.

18. AkzoNobel will only process your personal information as set out in the privacy policy.
By entering the Prize Draw, participants agree that any personal information provided with their entry may be held and used by AkzoNobel or its agents and suppliers to administer the Prize Draw.

19. Nothing in these terms and conditions restricts a participant’s statutory rights as a consumer. This promotion is governed by English law and is subject to the exclusive jurisdiction of the English courts. The prom

ADF Dulux Heritage Fan Deck Giveaway

By requesting a free Dulux Heritage Fan Deck, participants agree to be bound by the following terms and conditions.
This offer is open to all residents of the UK, aged 18 years and over, excluding employees of AkzoNobel, its subsidiaries and affiliates, their immediate families/households, agents, associated with the available Dulux Heritage Fan Decks, or anyone else connected professionally with the offer.
The offer of one free Dulux Heritage Fan Deck is exclusively available to LABM’s email database.
The offer of one free Dulux Heritage Fan Deck is subject to availability whilst stocks last, and will run from Tuesday 1^st August - Tuesday 29^th August 2023. Requests received after this will not be accepted.
There are 50 Dulux Heritage Fan Decks available.
The Dulux Heritage Fan Decks are not transferable and there is no cash alternative.
Any persons who have made a request for one free Dulux Heritage Fan Deck will be contacted via email using the email address provided on the request form, to request a UK postal address for dispatch of the Dulux Heritage Fan Deck.
AkzoNobel reserves the right, with or without cause, to exclude any participants in this promotion or withhold any Fan Decks where there has been a violation of any of these terms and conditions.
AkzoNobel reserves the right to amend or withdraw this offer in whole or in part, temporarily or permanently, without prior notice. AkzoNobel reserves the right to substitute these Fan Decks for a specification tool of equal or greater value if necessary, in its opinion. AkzoNobel reserves the right to hold void, suspend, cancel, or amend the offer where it becomes necessary to do so from the negligence of AkzoNobel or its employees or agents.
Nothing in these terms and conditions restricts a participant’s statutory rights as a consumer. This promotion is governed by English law and is subject to the exclusive jurisdiction of the English courts.
The delivery of all Dulux Heritage Fan Decks will be fulfilled by Dulux Decorator Centre’s marketing agency, Red C Marketing, and any personal data relating to you including without limitation, name, email address and postal address will be used solely in accordance with current data protection legislation and the Dulux Decorator Centre Privacy Statement. Any personal information will be held on record for 3 months for the purpose of ensuring fulfilment of the offer.

Decorators Dip

By entering into this promotion by purchasing any 10L or more from the Dulux Trade or/and Dulux Heritage range to pick a token, participants agree to be bound by the following terms and conditions.
This offer is open to residents of the UK, age 18 years and over, excluding employees of AkzoNobel its subsidiaries and affiliates, their families, agents or anyone else connected with the ga me competition.
To enter, purchase 10L or more of any stocked Dulux Trade or Heritage product/s (‘Qualifying Purchase’) from Monday 4th September 2023, whilst stocks last. Purchases made before this time will not be accepted at participating merchants.
Those who make a Qualifying Purchase will be able to randomly select a token from the free-standing unit in-store. Tokens are numbered between 1-100. Each number relates to a different prize.
There are 100,000 prizes to be won: x60000 £3.50 Greggs/Warrens gift cards, x20000 chocolate bars, x1000 mugs, x2000 water bottles, x3000 can openers, x5000 key rings, x2000 bottle openers, x2000 coasters, x5000 T-shirts. The prizes are not transferable and there is no cash alternative.
Prizes must be claimed at the time the token is selected within the participating merchants. It cannot be transferred to another customer or redeemed in a different participating merchant at another time. All prizes will be fulfilled by the merchant upon sight of token.
The promoter accepts no responsibility for entries that are incomplete, illegible, damaged or lost.
The Promoter reserves the right, with or without cause to exclude any participants in this free prize draw competition or withhold any prize where there has been a violation of any of these terms and conditions.
The Promoter’s decision on all matters relating to the campaign is final and binding. No correspondence will be entered in to.
The Promoter reserves the right to amend or withdraw this campaign in whole or in part, temporarily or permanently, without prior notice.
The Promoter reserves the right to substitute these prizes for prizes of equal or greater value if necessary.
To the fullest extent permitted by law, The Promoter excludes:
All conditions, warranties and other terms which might otherwise be implied; and
Any liability for any direct, indirect or consequential loss or damage incurred by any participant in connection with this campaign. This shall not be deemed to exclude or restrict liability for death or personal injury resulting from the negligence of the promoter or its employees or agents.
5. Nothing in these terms and conditions restricts your statutory rights as a consumer.
This promotion is governed by English law and is subject to the exclusive jurisdiction of the English courts. The Promoter is Imperial Chemical Industries, AkzoNobel, Wexham Road, Slough, SL2 5DS. “The Promoter”
A copy of these terms & conditions can also be found at: www.duluxtradepaintexpert.co.uk/en/terms AkzoNobel, the AkzoNobel logo, the flourish and Dulux Trade are the trade marks of the AkzoNobel Group©. AkzoNobel 2022

DDC Rapid Delivery Service Terms & Conditions

Our DDC Rapid delivery service offers delivery within 90 minutes/within 2 hours/within 3 hours from Dulux Decorator Centre Stores only. 90 mins service across 86 stores based on a 2 mile radius of the collection store. 2 hours time based on 6 mile radius from collection store. 3 hour radius covers all stores from 6 miles onwards.

The service is available Monday-Saturday during trading hours of the Participating Stores inclusive of Saturday. Orders for Rapid Delivery can be taken up to and including 3:30pm Monday-Friday and until 2:30pm/1:30hr prior to store closure (whichever is the earliest) on a Saturday dependant on store closing time. Saturday store closing times vary. See www.duluxdecoratorcentre.co.uk for opening and closing times.

All Dulux Decorator Centre stores offer the Rapid Delivery Service however pricing and delivery times vary by location. See www.duluxdecoratorcentre.co.uk for a full list of geographical delivery timescales available.

Rapid delivery couriers will be subject to availability at the time you place your order.

Only available for deliveries to a location within ten miles from the store.

The cost can range between £10 - £30 (ex vat) which relates to the cost of delivering the order to a location within ten miles of your store and up to a weight limit of 800kg.

The £10 fee is available in 86 Dulux Decorator Centre stores nationally and includes delivery of items up to 100kg within a radius of 2 miles and delivered within 90 minutes of the order being ready for dispatch. Prices quoted are subject to Value Added Tax (VAT).

90 Minute Rapid Delivery stores

Aberdeen
Acton
Aintree
Barking
Battersea Park
Beckenham
Belfast
Belfast South
Bermondsey
Birmingham
Birmingham Kings Norton
Blackwall
Bolton
Bournemouth
Bow
Bracknell
Bradford
Brierley Hill
Brighton Freshfields
Bristol Bedminster
Bristol South
Bristol Stokes Croft
Caterham Doves
Catford
Coventry
Coventry South
Droylsden
East London
East Molesey Trade Paints
Edinburgh
Edinburgh West
Enfield (previously Cheshunt)
Epsom - Trade Paints
Erdington
Forest Hill (Whites)
Gateshead
Glasgow Kingston Bridge
Glasgow London Rd
Greenford
Guildford
Halesowen
Hammersmith
Hampstead North
Hove (Previously Brighton)
Huyton
Islington
Kirkintilloch
Leeds
Leeds East (FRP)
Leeds West (YDM)
Liverpool
London City
Maryhill
Newcastle
Nottingham
Nottingham East
Oldham
Orpington
Paisley
Perth
Poole
Portsmouth
Potters Bar
Radcliffe
Reading
Rochdale
Romford
Rotherham
Salford
Sheffield North (Sheffield Hillsborough)
Sheffield South (Sheffield Queens Road)
Shepherds Bush (Askews)
Solihull
Staples Corner
Stockport
Sutton Coldfield
Sutton Trade Paints
Twickenham
Uxbridge
Walsall - Old Birchills
Watford
West Drayton
Wimbledon
Wolverhampton - Bilston Rd
Wolverhampton - Chapel Ash
Woodford Green

Dulux Decorator Centre will use all reasonable means to deliver the order within the time stated for the delivery service, however please note that any times we specify for delivery of products are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

Orders that require tinting/mixing to order may impact the within by timescale. Any order larger than 6x 5L products or 3x 10L will require additional preparation time.

Dulux Decorator Centre reserves the right to amend the Participating Stores at any time. You can also check Participating Store’s on the Dulux Decorator Centre Website.

You can find store operation hours on the Dulux Decorator Centre website. Orders placed for delivery within 1 hour 30 minutes of store closure time, or outside, the operating hours of the Participating Store will be booked for the following trading day.

Rapid delivery service is only available on orders submitted to the local participating store and within select radiuses

Delivery times are subject to availability and are estimates only (including any GPS delivery and/or any Dulux Decorator Centre or Third Party tracking services). Neither Dulux Decorator Centre nor third party providers guarantee that your order will be delivered within the stated times.

Dulux Decorator Centre and/or the third party provider will contact you using the mobile number you provide when you place your order in the event it becomes aware of any issue preventing delivery of your order.

Should you change your mind and no longer want the order after it has been placed, please take your order to your nearest Dulux Decorator Centre Store or contact our Customer Services team to arrange a collection.

If you order has already been dispatched you will be charged the full fee quoted. You will need to ensure that someone is available at the delivery address to accept delivery. If no one is available, you will be contacted by Dulux Decorator Centre and/or the Third Party provider to arrange for the return of your order to the Participating Store for either your collection or refund of your order (excluding delivery charges).

Rapid Delivery orders are subject to a delivery charge. Dulux Decorator Centre reserves the right to amend these charges at any time prior to accepting an order. The mobile phone number confirmed when placing your order will be used in the event we need to contact you.

Rapid delivery is available for select products only and are subject to availability.

Products excluded include: (i) all age-restricted products, (ii) any hazardous items.

Once Rapid delivery order has been placed you will receive a notification via Dulux Decorator Centre and the Service provider confirming it has been accepted.

Once your order has been confirmed by the store this the point the delivery window is initiated in accordance with the time you have been quoted, and will end upon the courier’s arrival at the designated site/delivery address provided.

When your order has been despatched, you will receive a further confirmation from the service provider. You will be able to track your orders progress, as well as receive notifications and updated arrival times, via the service providers tracking link or by contacting the Dulux Decorator Centre order store.

Use of personal data received in will be in accordance with Dulux Decorator Centre Privacy Policy, see Privacy policy | Dulux Decorator Centre .

By using the Rapid delivery service you consent to Dulux Decorator Centre contacting you for the purpose of obtaining feedback on your experience.

You may contact our Customer Services team at any time by calling 0330 587 1800 for any queries concerning your order, or to provide feedback on the service you have received.

Dulux Decorator Centre, its parent company, affiliates, directors, officers, employees or agents shall not be responsible or liable to compensate for any loss, damage (including without limitation loss of profit or reputation, lost, interrupted, or unavailable network service or other connections, or any special, indirect, or consequential loss), occurring as a result of the service or any delays.

Dulux Decorator Centre reserves the right to revise and amend these terms and conditions from time to time.

We don’t deliver to addresses outside of Great Britain mainland (this includes the Isles of Scilly, Isle of Man, the Scottish Isles and the Channel Isles). Please see your dispatch confirmation for estimated delivery date.

Delivery will be made to the address given when placing the order for Rapid Delivery.

If the Buyer shall cause a delay in delivery the Seller shall pass on to Buyer any costs charged as a result. This includes courier waiting charges should a delivery driver arrive at the delivery location to find no access or no customer available to receive the order.

Dulux Colour of the Year 2024 Email Exclusive Giveaway – Decorators Bundle

Prize Draw

To enter the Prize Draw, participants must email the answer to the question received on the email sent by Dulux Decorator Centre on Friday 15^th September 2023 to entry@ddc-competition.co.uk

Nothing in these terms and conditions restricts a participant’s statutory rights as a consumer. This promotion is governed by English law and is subject to the exclusive jurisdiction of the English courts. The Promoter is Imperial Chemical Industries, AkzoNobel, Wexham Road, Slough, SL2 5DS. “The Promoter”.

Wallpaper Week

In participating Dulux Decorator Centre, Whites Trade Paints, Trade Paints, Doves Decorating Supplies, Colour Centre and Askew Paint Centre stores and online unless otherwise stated.
Discount is off shelf edge price ex. VAT only
Exclusions apply
Offers may not be used in conjunction with any other offer
The promoter reserves the right to amend or withdraw this promotion without prior notice or compensation.
Promoter: JP McDougall & Co. Limited t/a Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire WA14 5PG.
Offers valid 02/10/2023 – 11pm 08/10/2023
Sunday online only

Spend and Save

In participating Dulux Decorator Centre, Whites Trade Paints, Trade Paints, Doves Decorating Supplies, Colour Centre and Askew Paint Centre stores and online unless otherwise stated.
Discount is off shelf edge price ex. VAT and account prices.
Promoter: JP McDougall & Co. Limited t/a Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire WA14 5PG.
DDC360 customers are excluded from these promotions (refer all DDC360 pricing to relevant CDM)
Offers valid 09/10/2023 – 11pm 22/10/2023
Sundays are online only

Zinsser WOW

In participating Dulux Decorator Centre, Whites Trade Paints, Trade Paints, Doves Decorating Supplies, Colour Centre and Askew Paint Centre stores and online unless otherwise stated.
Discount is off shelf edge price ex. VAT only
30% off is on Zinsser B-I-N 5L, Zinsser Cover Stain 5L, Zinsser Bullseye 1-2-3 5L and Zinsser B-I-N AQUA 2.5L
Offers may not be used in conjunction with any other offer
The promoter reserves the right to amend or withdraw this promotion without prior notice or compensation.
Promoter: JP McDougall & Co. Limited t/a Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire WA14 5PG.
Offers valid 02/10/2023 – 11pm 08/10/2023
Sunday online only

Nectar Friday Treat

The Nectar Friday treat event will be valid on Friday 29^th September only
Customers will receive £5 worth of bonus Nectar points (equivalent of 1000 Nectar points) when they spend £50 ex vat or over
Only 1 transaction per customer, per day will be applied a reward
Customer must swipe/enter Nectar card number at point of purchase to qualify
Allow 28 days after the event (29^th September)) for all bonus points to be allocated to Nectar cards
This offer is available in all participating Dulux Decorator Centre stores and Online
The promoter reserves the right to amend or withdraw this promotion without prior notice or compensation
Promoter: JP McDougall & Co Limited T/A Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire, WA14 5PG

BIG 20% off event

1. In participating Dulux Decorator Centre, Whites Trade Paints, Trade Paints, Doves Decorating Supplies, Colour Centre and Askew Paint Centre stores and online unless otherwise stated.

2. Discount is off shelf edge price ex. VAT only

3. Exclusions apply

4. Offers may not be used in conjunction with any other offer

5. Promoter: JP McDougall & Co. Limited t/a Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire WA14 5PG.

6. DDC360 customers are excluded from these promotions (refer all DDC360 pricing to relevant CDM)

7. Offers valid 13/11/2023 - 19/11/2023

8. Sundays are online only