Terms and Conditions
Account Terms for Students and Partnered Businesses
For information relevant to preferential account terms, offered to painting and decorating students on accredited courses and for employees of our partnered businesses, please visit your local Dulux Decorator Centre and speak to a member of staff about the applicable rates.
Conditions of Sale
1.1 - In these Conditions the following definitions shall apply:
- "Buyer" means the person whose order for the Goods is accepted by Seller.
- "Conditions" means the terms and conditions set out in this document.
- "Contract" means the contract for the sale and purchase of the Goods.
- "Default" means any breach of these Conditions, any breach of duty under statute or at common law or any misrepresentation, misstatement or tortious act or omission including negligence under or connected with the Contract.
- "Goods" means the Goods (including any instalments of the Goods or any parts for them) which Seller is to supply in accordance with the Conditions.
- "Insolvency Event" means a person (a) entering into voluntary/compulsory liquidation; (b) having a receiver or administrative receiver appointed over any of its assets or being the subject of an application for administration; (c) entering into an arrangement or composition with its creditors; or (d) becoming bankrupt (where person is an individual).
- "Packaging" means all containers in or on which the Goods are supplied to Buyer including all bags, carboys, cylinders, drums, pallets and tank wagons.
- "Seller" means J P McDougall & Co. Limited trading as Dulux Decorator Centre.
2. Terms of Sale
- 2.1 - Seller shall sell and Buyer shall purchase the Goods in accordance with these Conditions. The Conditions shall govern the Contract to the exclusion of any other terms and conditions. No variation of these Conditions shall be binding unless agreed in writing between the parties.
- 2.2 - Orders may be made by Buyer in writing, by phone, by EDI or any other method agreed with Seller. Any order by Buyer shall be deemed to be an offer to purchase the Goods but no binding contract shall arise unless Seller accepts the order.
- 2.3 - Once accepted by Seller, Buyer shall not be entitled to cancel an order unless Seller agrees in writing and Buyer indemnifies Seller in full for all costs incurred by Seller as a result of the order's cancellation.
- 2.4 - Seller reserves the right to set minimum order sizes and to charge Buyer all costs incurred by Seller in fulfilling orders below that minimum order size.
3. Quality and Purpose
- 3.1 - The Goods shall accord in all material respects with their specification at the time of delivery or, if there is no such specification, shall be within normal limits of industrial quality. All other warranties or conditions (statutory or otherwise) are excluded except in so far as such exclusion is prevented by law. In the event that any unused Goods do not conform to their specification, Seller shall, at its option, repair or replace such Goods or refund the price of the Goods and having carried this out Seller shall have no further liability for the breach of this Condition.
- 3.2 - Seller warrants that all instructions, safety warnings and recommendations for use which are set out on the Goods' packaging are correct at the time of manufacture. However, no other samples, illustrations or descriptive material (including particulars of shade and pattern) and no other information, recommendations or suggestions made by Seller or contained in its brochures, advertising material or elsewhere shall form part of the Contract.
- 3.3 - Seller may at its discretion from time to time vary the design of the Goods from that advertised without notice to Buyer provided that any such variations do not constitute material alterations to the Goods.
- 4.1 - Delivery shall take place at the premises notified to Seller by Buyer in its order. Time for delivery shall not be of the essence. If Buyer shall cause a delay in delivery Seller shall pass on to Buyer any costs/demurrage charged to it as a result.
- 4.2 - In the event of any claim for non-delivery of any Goods Buyer must notify Seller within 3 days of the due date for delivery and in the event of any claim for a defect in the quality or condition of the Goods or their failure to correspond with specification Buyer must notify Seller within 28 days from the date of delivery. In the absence of such notice from Buyer to Seller the Goods shall be deemed to have been delivered and accepted by Buyer complete and in a satisfactory condition. Thereafter, Buyer shall not be entitled to reject the Goods, Seller shall have no liability for any defects or failure, and Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
- 4.3 - Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Any failure to deliver an instalment or any claim by Buyer in respect of an instalment will not entitle Buyer to repudiate the whole Contract.
- 4.4 - Buyer shall have no right to reject any deliveries of Goods on the grounds of variation of quantity from Buyer's order where such variation is not more than 10% or not less than 10% of the quantity of Goods ordered.
- 4.5 - Seller may at its sole discretion accept the return of non faulty Goods by Buyer provided Buyer indemnifies Seller for all costs and charges incurred by Seller in the original delivery of those Goods and their subsequent return.
5. Property and Risk
- 5.1 - The risk in the Goods shall pass to Buyer at the point of delivery and, notwithstanding Condition 5.2, Seller shall have no responsibility in respect of the safety of the Goods thereafter. Accordingly Buyer shall insure the Goods against all risks of physical loss/damage for an amount not less than their replacement value.
- 5.2 - Notwithstanding delivery, the property in the Goods shall remain in Seller until payment is received by Seller in full for the Goods and for all other amounts invoiced by and due to Seller from Buyer.
- 5.3 - Until such time as the property in the Goods passes to Buyer, Buyer shall be entitled to resell or use the Goods in the ordinary course of its business but shall hold the Goods as Seller's fiduciary agent and bailee and shall properly store, protect and insure the Goods, shall keep them separate from all other goods and shall identify them as Seller's property. In addition, Buyer shall not be entitled to pledge or, in any way charge by way of security for any indebtedness, any of the Goods which remain the property of Seller.
The price charged shall be that ruling on the date of despatch of the Goods exclusive of VAT and any other government duty or tax applicable.
- 7.1 - Payment for the Goods supplied shall be due by the last day of the month following the month of invoice or before delivery if required. All payments shall be made free and clear without any deduction for, or account, of any set-off or counterclaim.
- 7.2 - Time for payment shall be of the essence. If Buyer fails to make any payment on the due date then in addition to Seller's other rights payment for all Goods supplied on any account shall immediately become due and payable and Seller shall be entitled to cancel or suspend the Contract and/or any deliveries and to charge Buyer default interest at the rate of 4% pa over the base rate for the time being of Bank of England. Interest shall accrue daily and be compounded annually.
- 8.1 - Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Seller which is not set out in the Contract. Nothing in this Condition will exclude or limit Seller's liability for fraudulent misrepresentation.
- 8.2 - Buyer shall inform Seller of any Default and afford it a reasonable opportunity to correct the Default.
- 8.3 - Save in the case of death or personal injury caused by the negligence of Seller or any breach of its obligations implied by Section 12, Sale of Goods Act 1979, and so far as permitted by English law:
- (a)Seller shall not be liable for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims (howsoever caused and whether or not foreseeable) which arise out of or in connection with the Contract;
- (b)Seller shall not be liable for any breach of warranty to the extent that any defect was caused by Buyer's failure to exercise effective quality control or, to store, use or otherwise handle the Goods as advised; and
- (c)Seller's liability for Default shall be limited to 3 times the contract price of the Goods to which the Default relates.
- 8.4 -This Condition 8 does not affect Buyer's statutory rights.
9. Termination or Suspension
- 9.1 -Seller shall be entitled to immediately terminate/suspend the Contract:
- (a)if Buyer materially or consistently breaches the Contract;
- (b)if Buyer undergoes a change of control as defined in section 416 or 840 of ICTA 1988;
- (c)if Buyer suffers (or it is reasonably likely it will suffer) an Insolvency Event; or
- (d)at anytime subject to at least 7 days notice.
- 9.2 -On termination/suspension of the Contract for whatever reason:
- (a)all amounts invoiced by Seller to Buyer, whether or not due for payment, shall become due immediately;
- (b)Seller's permission for Buyer to sell, convert or process the Goods set out in Condition 5.3 shall terminate immediately; and
- (c)Seller may (without prejudice to any of its other rights) recover or resell the Goods and may enter Buyer's premises for that purpose.
- 10.1 - Subject to Condition 10.2, all Packaging remains the property of Seller at all times and Buyer must return them to Seller as soon as possible, ensuring they are empty, correctly labelled, securely closed and externally clean. Buyer shall be liable for all loss of or damage to the Packaging save where this loss or damage occurs prior to delivery or after their return. Any Packaging not returned or not returned in good order and condition within a reasonable period shall be paid for by Buyer at Seller's standard rate operating at the date of issue by Seller to Buyer of a debit note.
- 10.2 - In the case of CHEP pallets Buyer may return the pallets directly to CHEP provided it indemnifies Seller for all fees, costs, claims, losses and damages Seller incurs due to any failure or delay by Buyer in returning the pallets to CHEP.
- 11.1 - Any notice under the Contract shall be in writing and, unless delivered to a party personally, shall be left at or sent by prepaid first class post or prepaid recorded delivery or facsimile to the address of the party as notified in writing from time to time (deemed service upon delivery, if posted, 48 hours after posting and if by facsimile 3 hours after having been sent).
- 11.2 - The failure or delay by either party to exercise a right or remedy provided by the Contract or by law does not constitute a waiver of that right or remedy or of any other rights and remedies. No single or partial exercise of a right or remedy shall prevent a further exercise of that or any other right or remedy.
- 11.3 - If any provision of the Contract is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed not to be a part of the Contract and it shall not affect the enforceability of the rest of the Contract.
- 11.4 - The word "including" shall not limit the generality of any preceding words.
- 11.5 - Seller shall not be liable for its non-performance of the Contract where this is due to circumstances beyond its reasonable control (such circumstances including industrial action of its own or sub-contractors workforces).
- 11.6 - Unless expressly provided in this Contract, no term of it is enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.
- 11.7 - This Contract is personal to Buyer and Buyer shall not assign any of its rights or benefits under it without Seller's prior written consent.
- 11.8 - Seller owns the copyright, trademarks, design right and all other intellectual property rights in the Goods and Buyer agrees that these rights may not be used in any way without Seller's written consent.
- 11.9 - The price of the Goods and the commercial terms of the Contract are commercially sensitive and confidential to Seller and Seller requires that they are kept secret for a period of one year from the date of the Contract. Buyer may disclose this information where required to by law, court order, or regulation or act of any governmental authority including the Freedom of Information Act provided (to the extent permissible by law) it has notified Seller in advance and agreed the scope of disclosure with it.
- 11.10 - The Contract shall be governed by English Law and Buyer and Seller agree to submit to the exclusive jurisdiction of the English Courts.
Please note, unfortunately we cannot deliver to addresses outside of Great Britain mainland (this includes the Isles of Scilly, Isle of Man, the Scottish Isles and the Channel Isles). Please see your dispatch confirmation for estimated delivery date.
Delivery charges will be £5 for orders under £50 ex Vat.
Delivery is free for the following customer groups - Dulux Decorator Centre Account holders, Contract Direct account holders, Members of the Dulux Decorator Centre Decorating Club, Refresh Customers.
Orders placed by 2pm on a working day will be delivered the following working day if the item is in stock. Any items not in stock, the store fulfilling your order will contact you by phone to inform you of delivery date.
We will use all reasonable means to deliver your order within the time stated for the delivery service, however please note that any dates we specify for delivery of Products are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
We recommend that you keep your receipt, which can be found on your Order Confirmation or on the order invoice that comes with your delivery (you will need it as proof of purchase in the event of any after-sales enquiry).
Working days are defined as Monday-Friday, from 8am until 5pm and exclude Saturdays, Sundays and Bank Holidays.
- Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control we will contact you with a revised estimated delivery date.
- Deliveries will require a signature to confirm receipt (we recommend that you inspect the Products delivered carefully before signing).
- Delivery will be completed when the Products are delivered to the address you gave us
- The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges
Tinting & collection rules
Delivery shall take place at the premises notified to Seller by Buyer in its order. If Buyer shall cause a delay in delivery Seller shall pass on to Buyer any costs/demurrage charged to it as a result.
Once ordered, the buyer CANNOT return or reject Tinted Colours. These are the only product that cannot be returned.
In the event of any claim for non-delivery of any Goods Buyer must notify Seller within 3 days of the due date for delivery and in the event of any claim for a defect in the quality or condition of the Goods or their failure to correspond with specification Buyer must notify Seller within 28 days from the date of delivery.
In the absence of such notice from Buyer to Seller the Goods shall be deemed to have been delivered and accepted by Buyer complete and in a satisfactory condition. Thereafter, Buyer shall not be entitled to reject the Goods, Seller shall have no liability for any defects or failure, and Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Any failure to deliver an instalment or any claim by Buyer in respect of an instalment will not entitle Buyer to repudiate the whole Contract.
Buyer shall have no right to reject any deliveries of Goods on the grounds of variation of quantity from Buyer's order where such variation is not more than 10% or not less than 10% of the quantity of Goods ordered.
The price charged shall be that ruling on the date of despatch of the Goods exclusive of VAT and any other government duty or tax applicable.
Wallpaper Terms & Conditions
Each wallpaper supplier has its own delivery and returns policy. Please see in-store for full details. You will be contacted by the DDC store which is fulfilling your order, and you will be advised of collection/delivery date, and will be informed of any conditions of return.
10% Off Voucher Code
Can recycling scheme - Terms and conditions for participation
Terms and Conditions for Participation
- Open to all customers, but to track your record of recycled cans you must be a Dulux Decorator Centre (“DDC”) account holder.
- It is your responsibility to ensure that only acceptable paint cans (see below) shall be handed over to the DDC store for recycling in accordance with these terms. No other waste materials will be accepted and should not be brought to the DDC site.
- All cans that you want to recycle must be handed over to DDC staff for booking in and disposal (ie. not left in car park). A short wait may be required while this process is completed and a receipt is issued.
- Only DDC staff have access to the collection containers.
- Damaged cans (e.g. dented or squashed) will only be accepted at the discretion of the DDC staff.
- Cans must be empty.
- Please separate solvent-based cans from water-based cans, as these are booked in separately in store.
- Can must only contain material from the original can which must not have been mixed with, nor contaminated by any other substance.
- We cannot accept cans that have been ‘thinned’ using an approved thinner only, ie; water, white spirit.
- We only accept cans that were originally purchased from DDC and reserve the right to reject cans not meeting this criteria.
- Failure to comply can result in individual exclusion from the service. We reserve the right to charge for any cans returned in a non compliant state as described above.
- You may be asked to open cans for inspection prior to acceptance in store. DDC staff may refuse to accept cans for recycling for any reason within their reasonable discretion, and a contract for the provision of the recycling service shall not come into existence unless and until DDC staff accept the cans offered by you in return for payment of the relevant fee.
- Paint cans without lids will not be accepted.
- If you are planning to bring more than 20 containers to the DDC, please contact the store 24 hours in advance to make sure we have the space and can handle it quickly for you.
- DDC Van collection from site will be made only when an agreed delivery of DDC product has been made AND only when the DC store has agreed the quantity it can pick up from the site.
- If the DDC Van driver arrives at the site and there are more cans to collect from the site than agreed when placing the order, you will have to make your own arrangements to bring the cans back to store or wait for your next delivery of DDC products, when, space permitting, the DDC store can pick them up.
- It is your responsibility to ensure all of your employees are made aware of and comply with these Terms and Conditions for Participation.
- DDC reserve the right to withdraw the scheme at any time without notice or liability to you.
- A certificate will be generated at the beginning of the year recording total % of cans recycled.
I agree to follow the aforementioned terms and conditions
Name of company:
DDC account number:
- Only standard Paint and Woodcare containers are accepted (Dulux, Armstead, Sikkens and Cuprinol).*
- Product must be in its original container and the container must be in good condition.
- Unlidded containers are not accepted.
- Containers must be empty.
- Can livery must be legible.
- Only containers less than 20 years old.
What is accepted?
Dulux Trade, Armstead
- Interior Emulsion
- Interior Trim and Undercoats
- Exterior Trim and Undercoats
- Floor Paint
- Masonry Paint
Sikkens, Cuprinol and Hammerite decorative coatings only
- Interior and Exterior Woodcare.
- Except Cuprinol Sprayable and all its parts plus anything not in a traditional paint can.
- Hammerite only those in traditional cans.
20% off Academy Voucher
- 20% off valid in-store & online
- The 20% off voucher code cannot be used in conjunction with any other offer
- 20% off voucher is valid until 31st December 2019, inclusive.
- The voucher code is only valid at www.duluxdecoratorcentre.co.uk & in-store
- Proof of course attendance maybe checked to ensure only those who have attended courses applicable at Dulux Academy can benefit from this offer
- Offer is available to all UK residents aged 18 years and above, except employees of AkzoNobel N.V group of companies, their families and their agents or any other person connected to this promotion
- The promoter reserves the right to amend or withdraw this promotion without prior notice or compensation
- Promote: JP McDougall & Co Limited T/A Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire, WA14 5PG
Decorator Referred Discount
Customer is to spend a minimum of £200 inc VAT
Customer must present and hand over the leaflet with the decorator’s details
Only the original leaflet will be accepted, photocopied, damaged or defaced leaflets may be refused
20% off £200 spend is only valid on products which are bought on the day
20% off £200 spend is valid for only one transaction
Customers decorator must be an existing account holder at Dulux Decorator Centre
10% off decorator’s terms for decorators next order
Decorator must be an existing account holder at Dulux Decorator Centre
Decorator must complete their company name on the form as it is registered with Dulux Decorator Centre
Minimum spend to qualify for the 10% off account terms is £75 ex VAT
10% off is only valid for one transaction
10% off is only valid once the decorators client has made their purchase
Products excluded; spray / power machines, any product already on promotion and contract matt.
20% off event – Terms & Conditions
- 20% off is valid from 16/09/2019 – 22/09/19 23:00 (inclusive)
- 20% off is available in store and online (21st in-store, 22nd online)
- 20% off can not be used in conjunction with any other offers
- 20% off is available to all UK residents aged 18 years and above, except employees of AkzoNobel N.V group of companies, their families and their agents or any other person connected to this promotion
- 20% off is off shelf edge price ex VAT
- 20% off is not available on account terms
- 20% off is only available on cash sales
- Products must be paid for at the time of purchase
- The promoter reserves the right to amend or withdraw this promotion without prior notice or compensation
- Selected products are excluded from the discount promotion
- Promoter: JP McDougall & Co Limited T/A Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire, WA14 5PG
- Little Greene Paints & accessories
- Farrow & Ball Paints & accessories
- Graco spray machines and accessories
- QTech spay machines
|AX CODE||PRODUCT DESCRIPTION|
|5218587||Armstead Contract Matt White 10L|
|5218584||Armstead Contract Matt Magnolia 10L|
|5218583||Armstead Contract Matt Gardenia 10L|
|5091679||Dulux TR W/S Msnry Magnolia 7.5L|
|5091685||Dulux TR W/S Msnry Smooth PBW 7.5L|
|5315921||Zinsser Perma-White Interior Matt White 5L|
|6345844||Zinsser Perma-White Interior Satin White 5L|
|5222341||Zinsser Allcoat Solvent Based 5L|
|6380629||Big Wipes Heavy Duty + 50% EXTRA FREE|
|6107964||Purdy Monspec3 1x1.5 1x2 & 1x3 Inch Brush Pack|
|6204730||Hamilton Prestige Pure Bristle & Pure Synthetic Brush Pack|
|6381977||"TFB Microfibre mini 4"" 5mm NAP/10pack"|
|6381978||"TFB Microfibre mini 4"" 10mm NAP/10pack"|
|6309322||DDC Microfibre Scuttle Set 9inch|
|6203920||DDC Masonry Roller Kit|
|6365004||Spirit Oval Technofil Brush Pack|
|6389310||Qtech QT190 220v Sprayer|
|6389325||Qtech QT190 110v Sprayer|
|6389324||Qtech QT290 220v Sprayer|
|6389298||Qtech QT290 110v Sprayer|
|6389331||QTech5 HVLP Turbine 5-stage 110v Suction Gun|
|6389507||QTech3 HVLP Turbine 3-stage 110v Suction gun|
|6389490||QTech3 HVLP Turbine 3-stage 240v Suction gun|
|6389498||QTech3 HVLP Turbine 3-stage 110v Gravity gun|
|6389499||QTech3 HVLP Turbine 3-stage 240v Gravity gun|
|6389536||QTech5 HVLP Turbine 5-stage 240v Suction gun|
|6389526||QTech5 HVLP Turbine 5-stage 110v Gravity gun|
|6389517||QTech5 HVLP Turbine 5-stage 240v Gravity gun|
|6379731||ProDec 700mm Work Platform|
|6361908||DDC Synthetic Brush 5 Pack|
|6183899||Trade Twill Dust Sheets - 5 Pack|
|6352828||Trade Bib & Brace Extra Large Regular|
|6352800||Trade Bib & Brace Extra Large Short|
|6352852||Trade Bib & Brace Extra Large Tall|
|6352827||Trade Bib & Brace Large Regular|
|6352799||Trade Bib & Brace Large Short|
|6352851||Trade Bib & Brace Large Tall|
|6352826||Trade Bib & Brace Medium Regular|
|6352798||Trade Bib & Brace Medium Short|
|6352830||Trade Bib & Brace Medium Tall|
|6352841||Trade Bib & Brace Small Regular|
|6352797||Trade Bib & Brace Small Short|
|6352829||Trade Bib & Brace Small Tall|
|6352806||Trade Trouser 30R|
|6352275||Trade Trouser 30S|
|6352807||Trade Trouser 32R|
|6352278||Trade Trouser 32S|
|6352816||Trade Trouser 32T|
|6352808||Trade Trouser 34R|
|6352279||Trade Trouser 34S|
|6352817||Trade Trouser 34T|
|6352809||Trade Trouser 36R|
|6352280||Trade Trouser 36S|
|6352818||Trade Trouser 36T|
|6352810||Trade Trouser 38R|
|6352801||Trade Trouser 38S|
|6352819||Trade Trouser 38T|
|6352811||Trade Trouser 40R|
|6352820||Trade Trouser 40T|
|6352812||Trade Trouser 42R|
|6352803||Trade Trouser 42S|
|6352813||Trade Trouser 44R|
|6352804||Trade Trouser 44S|
|6352822||Trade Trouser 44T|
|6389155||Werner Professional Work Platform|
|5232478||Werner 4x3 Multi-Purpose Telescopic Ladder|
|6383924||ProDec Ice Fusion 2” Synthetic Paint Brush|
|6383925||ProDec Ice Fusion 9” Roller Refill|
|6383926||ProDec Ice Fusion 4” Roller Refill 2 Pack|
|6373249||Werner 3x8 Box Section Extension Ladder|
|6373255||Werner 2x8 Box Section Extension Ladder|
|6373256||Werner 2x10 Box Section Extension Ladder|
|6373257||Werner 2x12 Box Section Extension Ladder|
|6373258||Werner 2x15 Box Section Extension Ladder|
|6373259||Werner 3x12 Box Section Extension Ladder|
|6373262||Werner 2x14 Box Section Extension Ladder|
|6373273||Werner 3x10 Box Section Extension Ladder|
|5149186||Dulux TR V/Matt PBW 7.5L|
|5243741||Dulux TR V/Matt Magnolia SVP 7.5L|
|5218646||Armstead TR QD Gloss B/White 2.5L|
|5236722||Armstead TR QD Gloss B/White 5L|
|5218752||Armstead TR QD Satin B/White 2.5L|
|5218753||Armstead TR QD Satin B/White 5L|
|5081985||Dulux TR QD Opaque White 1L|
|5081986||Dulux TR QD Opaque White 2.5L|
|5081987||Dulux TR QD Opaque Black 1L|
|5081988||Dulux TR QD Opaque Black 2.5L|
|5091365||Dulux TR QD Opaque White 5L|
|5091366||Dulux TR QD Opaque Black 5L|
|5094982||Dulux TR QD Opaque Tinted MED 1L|
|5094983||Dulux TR QD Opaque Tinted MED 2.5L|
|5094984||Dulux TR QD Opaque Tinted MED 5L|
|5094985||Dulux TR QD Opaque Tinted EXT 1L|
|5094986||Dulux TR QD Opaque Tinted EXT 2.5L|
|5094987||Dulux TR QD Opaque Tinted EXT 5L|
|6188893||DDC Sanitary Sealant Clear 380ML|
|6188894||DDC Sanitary Sealant White 380ML|
|6188895||DDC Silicone Sealant Clear 380ML|
|6107948||Purdy XL Elite Sprig Brush 1IN|
|6107949||Purdy XL Elite Sprig Brush 1.5IN|
|6107950||Purdy XL Elite Sprig Brush 2IN|
|6107992||Purdy XL Elite Sprig Brush 2.5IN|
|6108024||Purdy White Dove 3/8IN Nap 2 Pack 6.5IN|
|6108022||Purdy Colossus 1/2IN Nap 2 Pack 6.5IN|
|6203619||Purdy Marathon 3/8in Nap 2pk 6.5IN|
|6338055||"Hamilton Expression Synth Paint Brush 1.0"" FSC"|
|6338091||"Hamilton Expression Synth Paint Brush 1.5"" FSC"|
|6338056||"Hamilton Expression Synth Paint Brush 2.0"" FSC"|
|6338057||"Hamilton Expression Synth Paint Brush 3.0"" FSC"|
|6338098||Hamilton Expression Synth Precision Brush 15mm FSC|
|6338083||Hamilton Expression Synth Precision Brush 20mm FSC|
|6084657||Carrier Bag - Sundries EACH|
|6084658||Carrier Bag - Wallcoverings EACH|
|VARIOUS||Special bought-to-order purchases and services(e.g. fabric make-up services)|
|VARIOUS||Farrow & Ball products|
|VARIOUS||Little Greene products|
|VARIOUS||Paint & Paper Library products|
|6108530||Hiomant 50M roll P80|
- The Dulux Promise (the "Promise") entitles a customer who has purchased a Dulux retail or Dulux trade product (500ml and larger packs only) with the Dulux Promise logo on-pack in the UK ("Selected Product") who believes that their Selected Product hasn't delivered the perfect colour, a uniform finish or the coverage stated, to a voucher to replace the Selected Product.
- The Promise is available to private individuals and sole traders aged 16 and above that are residents in the United Kingdom (including Northern Ireland, the Channel Islands and the Isle of Man) and to all partnerships and companies with their registered office address in the United Kingdom (the “Participants”). The Promise is not available to employees of the AkzoNobel group of companies, their agents, wholesalers, resellers or retailers. Resellers and retailers may not submit claims on behalf of their customers.
- The Promise covers the replacement of the Selected Product only and excludes any claim for labour or other costs in respect of the original or replacement product.
- Claims can only be made by the person that purchased the Selected Product.
- The Selected Product must have been applied on properly prepared surfaces and in accordance with the manufacturer’s tips and instructions (including those on-pack, datasheet and colour label instructions).
- Claims must be submitted by contacting the AkzoNobel Customer Advice centre on either 0333 222 7070 (Dulux Trade) or 0333 222 7171 (Dulux Retail), via email to email@example.com or post to AkzoNobel Customer Advice Centre, The AkzoNobel Building, Wexham Road, Slough, SL2 5DS, no later than 6 months after the purchase of the Selected Product. You will be required to:
- Provide a clear copy of your itemised receipt or invoice showing the details of the Selected Product that you have purchased, the date of the purchase and the price paid for the Selected Product;
- Provide a description of the issue with the colour, the finish or the coverage stated of the Selected Product;
- Provide the postcode of the address at which the Selected Product has been applied;
- Provide a photograph of the wall(s) painted with the Selected Product.
- Provide the batch number that is printed on the can
- Provided that the Selected Product has been applied on properly prepared surfaces and in accordance with the manufacturer’s tips and instructions (including those on-pack, datasheet and colour label instructions), the claim will be deemed valid if the description of the issue and application photo demonstrate that the Selected Product is not the perfect colour or is not a uniform finish or has not provided the coverage stated on the pack.
- We may send a representative to assess the painted area in question to verify that the claim is based on a bona fide purchase of a Selected Product and to ensure that the Selected Product and its application meets the conditions required for the Promise to apply.
- Upon validation of a claim, a voucher for the replacement product will be sent to you by post within 28 days. You can redeem your voucher for a replacement for the Selected Product at any participating store before the voucher expiration date. Replacement products are subject to availability. Full voucher terms and conditions apply, see voucher for details. Participating stores include: B&Q, Homebase, Dulux Decorator Centres, Brewers, TP, Jewson and most independent paint retailers (please note list is correct at time of publishing but remains subject to change).
- The voucher is issued for the recommended product to replace the Selected Product that was deemed unsatisfactory.
- For a claim related to colour not being the colour you like, the replacement product cannot be in the same colour as the Selected Product which is the subject of the claim, and the Promise will not apply to the replacement colour. Replacement product for claims relating to colour are limited to 10L per claim and per customer claiming.
- We reserve the right to reject claim if we have reason to believe that they are fraudulent or that there has been a violation of any of these T&Cs.
- We accept no responsibility for claims that are incomplete, illegible, damaged or lost. Proof of submission of a claim is not proof of receipt.
- It is not necessary for customers to return the unsatisfactory product (unless we specifically request it in which case we shall arrange and pay for carriage). Returns will not be accepted. Disposal of any product is the responsibility of the customer.
- No third party or joint submissions will be accepted.
- The Promise does not cover problems that were caused due to reasons outside of our control (for an example an issue with the substrate) or where the Selected Product was applied on surfaces which were not properly prepared or applied otherwise than in accordance with the manufacturer’s tips and instructions.
- Claims not made in accordance with these T&Cs will be deemed invalid. If a claim is refused because the terms of the Promise have not been met, AkzoNobel’s decision is final.
- If any provision in these Terms and Conditions ("T&Cs") is found in any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed not to be part of the T&Cs and it shall not affect the enforceability of the rest of the provisions of the T&Cs.
- We reserve the right to withdraw, amend or terminate the Promise without notice. All claims made in accordance with these T&Cs and made prior to the Promise being withdrawn, amended or terminated will still be honoured.
- The voucher has no cash value, is not transferable or assignable and cannot be used in conjunction with any other offers or promotions. No cash or alternative to the voucher will be provided.
- AkzoNobel shall not be liable for any:
- Conditions, warranties or other terms which are not included in the Promise or these T&Cs; or
- Any indirect or consequential loss, damage or costs incurred by any customer in connection with the Selected Product or this Promise, or the cost of any labour for the application of the Selected Product.
- These exclusions do not exclude or restrict liability for death or personal injury resulting from the negligence of AkzoNobel, or its employees or agents or anything else that the law says we cannot exclude.
- The Promise does not affect your statutory rights.
- Please retain these T&Cs for future reference.
- This Promise is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales.
- In these terms and conditions “We” and “AkzoNobel” mean Imperial Chemical Industries Limited trading as ICI Paints AkzoNobel.
- AkzoNobel, the AkzoNobel logo, Dulux, the Flourish logo, Let's Colour, distinctive colour names and liveries are trademarks of the AkzoNobel group ©AkzoNobel 2018.
Rugby "GUESS WHO" competition
- By entering this competition, participants agree to be bound by the following terms and conditions;
- This competition is open to all residents of the UK, age 18 years and over, excluding employees of AkzoNobel, their families, agents or anyone else connected with the social campaign.
- To enter you must complete the required field entries on the Promoter's URL link to landing page.
- The competition will run for a total of 4 weeks, starting from Sunday 22nd September 2019 and ending 20th October.
- Each week of the competition, the promoter will be giving away 1 x national rugby top. Over the 4 weeks, the country top chosen will change from England, Ireland, Scotland and Wales.
- Each week the entry will start from the Sunday until the following Sunday with the winner being announced the next Monday. For example; the 1st national shirt to be given away will start from Sunday 22nd September until midnight Sunday 29th September and the winner will be announced on Monday 30th September. Entries received out of these times will not be accepted. No responsibility is accepted for entries that are lost or delayed in transmission, incomplete, or illegible.
- Comments that contain content that is deemed offensive or promotes or endorses violence, homophobia, racism or any other socially unacceptable or illegal material will be disqualified.
- There is no limit to the number of entries, however the prize is limited to a total of 1 national rugby shirt per week and will be assigned to 1 chosen winner.
- There are 4 prizes national rugby shirts (England, Ireland, Scotland & Wales) to be won. The prize is not transferable and there is no cash alternative. There will be 4 winners picked from the entries completed.
- 4 winners will be chosen at random by the Dulux Decorator Centre marketing team from all valid entries received. Winners will be announced on the original post and will be asked to contact us via a private message to confirm their preferred delivery address and size of shirt required.
- To receive the national ruby shirts, the winners will need to provide a UK address which will be used by the Dulux Decorator Centre for the sole purpose of posting out the prize. If the winner fails to provide their contact details within 14 days of initial contact from the promoter, the prize will be offered to the next chosen winner. The prize will be dispatched within 30 days upon receiving the winners' contact details.
- The promoter reserves the right, with or without cause to exclude any participants in this free prize draw competition or withhold any prize where there has been a violation of any of these terms and conditions.
- The promoter's decision on all matters relating to the competition is final and binding. No correspondence will be entered.
- The promoter reserves the right to amend or withdraw this free prize draw competition in whole or in part, temporarily or permanently, without prior notice.
- To the fullest extent permitted by law, The Promoter excludes: o a. - all conditions, warranties and other terms which might otherwise be implied; and o b. - any liability for any direct, indirect or consequential loss or damage incurred by any participant in connection with this free prize draw competition. This shall not be deemed to exclude or restrict liability for death or personal injury resulting from the negligence of the promoter or its employees or agents.
- Nothing in these terms and conditions restricts your statutory rights as a consumer. This promotion is governed by English law and is subject to the exclusive jurisdiction of the English courts. This promotion is in no way endorsed, administered by, or associated with Facebook or Twitter. The Promoter is Dulux Decorator Centre, Manchester Road, Altrincham, UK, WA14 5PG.
Wallpaper Week 7th - 12th October 2019
The 20% discount promotion is only valid from Monday 7th – Saturday 12th October 2019 in participating Dulux Decorator Centre stores and online until Sunday 13th October 2019
The 20% discount will be applied to the shelf edge pricing ex VAT
The discount may not be used in conjunction with any other discount, offer or promotion, including Contract Direct, DDC 360 terms or the AkzoNobel colleague discount.
Offer is open to account holder customers but will apply to cash sales only and other discounts will not apply
All goods subject to the 20% discount must be paid for at the time of purchase
Facebook & Twitter Wallpaper Week Competition
Who can enter: Open to UK residents aged over 18 only, excluding employees and their immediate families of AkzoNobel, their agents, third parties, or anyone professionally connected with the promotion.
How to enter: To enter the free prize draw to win one of twenty Superfresco Goody Bags you are required comment on the post on either Facebook or Twitter the number of birds seen within the wallpaper image. We will not respond to all entries.
This competition will open at 7am on Wednesday 9th October and close at 3pm Friday 11th October..
Winners: 10 people from Facebook and 10 people from Twitter will be picked at random and the winners will be announced Friday 11th October PM. Winners will be selected at random.
Announcement of winners: the winners’ names may be featured on the Dulux Decorator Centre social media platforms, Facebook and Twitter.
To be excluded from the prize draw: If it becomes apparent that an entrant has entered the prize draw in a way that is not consistent with the spirit of the Promotion, that entrant’s entries will be disqualified and any prize awarded will be void.
Prizes: All prizes are non-refundable, non-transferable and non-exchangeable and no cash or other alternative is available.
This free entry prize draw will be governed by these Terms and Conditions and by entering this prize draw all participants will be deemed to have accepted and be bound by these terms and conditions.
The promoter reserves the right to withdraw this promotion in whole or in part, temporarily or permanently without prior notice or compensation.