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Terms and Conditions

Please read these terms and conditions carefully before using this website. Use of this is acceptance of these terms and conditions.

For information relevant to preferential account terms, offered to painting and decorating students on accredited courses and for employees of our partnered businesses, please visit your local Dulux Decorator Centre and speak to a member of staff about the applicable rates.

1. Definitions

1.1 - In these Conditions the following definitions shall apply:

  • "Buyer" means the person whose order for the Goods is accepted by Seller.
  • "Conditions" means the terms and conditions set out in this document.
  • "Contract" means the contract for the sale and purchase of the Goods.
  • "Default" means any breach of these Conditions, any breach of duty under statute or at common law or any misrepresentation, misstatement or tortious act or omission including negligence under or connected with the Contract.
  • "Goods" means the Goods (including any instalments of the Goods or any parts for them) which Seller is to supply in accordance with the Conditions.
  • "Insolvency Event" means a person (a) entering into voluntary/compulsory liquidation; (b) having a receiver or administrative receiver appointed over any of its assets or being the subject of an application for administration; (c) entering into an arrangement or composition with its creditors; or (d) becoming bankrupt (where person is an individual).
  • "Packaging" means all containers in or on which the Goods are supplied to Buyer including all bags, carboys, cylinders, drums, pallets and tank wagons.
  • "Seller" means J P McDougall & Co. Limited trading as Dulux Decorator Centre.

2. Terms of Sale

  1. 2.1 - Seller shall sell and Buyer shall purchase the Goods in accordance with these Conditions. The Conditions shall govern the Contract to the exclusion of any other terms and conditions. No variation of these Conditions shall be binding unless agreed in writing between the parties.
  2. 2.2 - Orders may be made by Buyer in writing, by phone, by EDI or any other method agreed with Seller. Any order by Buyer shall be deemed to be an offer to purchase the Goods but no binding contract shall arise unless Seller accepts the order.
  3. 2.3 - Once accepted by Seller, Buyer shall not be entitled to cancel an order unless Seller agrees in writing and Buyer indemnifies Seller in full for all costs incurred by Seller as a result of the order's cancellation.
  4. 2.4 - Seller reserves the right to set minimum order sizes and to charge Buyer all costs incurred by Seller in fulfilling orders below that minimum order size.

3. Quality and Purpose

  1. 3.1 - The Goods shall accord in all material respects with their specification at the time of delivery or, if there is no such specification, shall be within normal limits of industrial quality. All other warranties or conditions (statutory or otherwise) are excluded except in so far as such exclusion is prevented by law. In the event that any unused Goods do not conform to their specification, Seller shall, at its option, repair or replace such Goods or refund the price of the Goods and having carried this out Seller shall have no further liability for the breach of this Condition.
  2. 3.2 - Seller warrants that all instructions, safety warnings and recommendations for use which are set out on the Goods' packaging are correct at the time of manufacture. However, no other samples, illustrations or descriptive material (including particulars of shade and pattern) and no other information, recommendations or suggestions made by Seller or contained in its brochures, advertising material or elsewhere shall form part of the Contract.
  3. 3.3 - Seller may at its discretion from time to time vary the design of the Goods from that advertised without notice to Buyer provided that any such variations do not constitute material alterations to the Goods.

4. Delivery

  1. 4.1 - Delivery shall take place at the premises notified to Seller by Buyer in its order. Time for delivery shall not be of the essence. If Buyer shall cause a delay in delivery Seller shall pass on to Buyer any costs/demurrage charged to it as a result.
  2. 4.2 - In the event of any claim for non-delivery of any Goods Buyer must notify Seller within 3 days of the due date for delivery and in the event of any claim for a defect in the quality or condition of the Goods or their failure to correspond with specification Buyer must notify Seller within 28 days from the date of delivery. In the absence of such notice from Buyer to Seller the Goods shall be deemed to have been delivered and accepted by Buyer complete and in a satisfactory condition. Thereafter, Buyer shall not be entitled to reject the Goods, Seller shall have no liability for any defects or failure, and Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
  3. 4.3 - Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Any failure to deliver an instalment or any claim by Buyer in respect of an instalment will not entitle Buyer to repudiate the whole Contract.
  4. 4.4 - Buyer shall have no right to reject any deliveries of Goods on the grounds of variation of quantity from Buyer's order where such variation is not more than 10% or not less than 10% of the quantity of Goods ordered.
  5. 4.5 - Seller may at its sole discretion accept the return of non faulty Goods by Buyer provided Buyer indemnifies Seller for all costs and charges incurred by Seller in the original delivery of those Goods and their subsequent return.

5. Property and Risk

  1. 5.1 - The risk in the Goods shall pass to Buyer at the point of delivery and, notwithstanding Condition 5.2, Seller shall have no responsibility in respect of the safety of the Goods thereafter. Accordingly Buyer shall insure the Goods against all risks of physical loss/damage for an amount not less than their replacement value.
  2. 5.2 - Notwithstanding delivery, the property in the Goods shall remain in Seller until payment is received by Seller in full for the Goods and for all other amounts invoiced by and due to Seller from Buyer.
  3. 5.3 - Until such time as the property in the Goods passes to Buyer, Buyer shall be entitled to resell or use the Goods in the ordinary course of its business but shall hold the Goods as Seller's fiduciary agent and bailee and shall properly store, protect and insure the Goods, shall keep them separate from all other goods and shall identify them as Seller's property. In addition, Buyer shall not be entitled to pledge or, in any way charge by way of security for any indebtedness, any of the Goods which remain the property of Seller.

6 Price

The price charged shall be that ruling on the date of despatch of the Goods exclusive of VAT and any other government duty or tax applicable.

7. Payment

  1. 7.1 - Payment for the Goods supplied shall be due by the last day of the month following the month of invoice or before delivery if required. All payments shall be made free and clear without any deduction for, or account, of any set-off or counterclaim.
  2. 7.2 - Time for payment shall be of the essence. If Buyer fails to make any payment on the due date then in addition to Seller's other rights payment for all Goods supplied on any account shall immediately become due and payable and Seller shall be entitled to cancel or suspend the Contract and/or any deliveries and to charge Buyer default interest at the rate of 4% pa over the base rate for the time being of Bank of England. Interest shall accrue daily and be compounded annually.

8. Liability

  1. 8.1 - Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Seller which is not set out in the Contract. Nothing in this Condition will exclude or limit Seller's liability for fraudulent misrepresentation.
  2. 8.2 - Buyer shall inform Seller of any Default and afford it a reasonable opportunity to correct the Default.
  3. 8.3 - Save in the case of death or personal injury caused by the negligence of Seller or any breach of its obligations implied by Section 12, Sale of Goods Act 1979, and so far as permitted by English law:
    1. (a)Seller shall not be liable for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims (howsoever caused and whether or not foreseeable) which arise out of or in connection with the Contract;
    2. (b)Seller shall not be liable for any breach of warranty to the extent that any defect was caused by Buyer's failure to exercise effective quality control or, to store, use or otherwise handle the Goods as advised; and
    3. (c)Seller's liability for Default shall be limited to 3 times the contract price of the Goods to which the Default relates.
  4. 8.4 -This Condition 8 does not affect Buyer's statutory rights.

9. Termination or Suspension

  1. 9.1 -Seller shall be entitled to immediately terminate/suspend the Contract:
    1. (a)if Buyer materially or consistently breaches the Contract;
    2. (b)if Buyer undergoes a change of control as defined in section 416 or 840 of ICTA 1988;
    3. (c)if Buyer suffers (or it is reasonably likely it will suffer) an Insolvency Event; or
    4. (d)at anytime subject to at least 7 days notice.
  2. 9.2 -On termination/suspension of the Contract for whatever reason:
    1. (a)all amounts invoiced by Seller to Buyer, whether or not due for payment, shall become due immediately;
    2. (b)Seller's permission for Buyer to sell, convert or process the Goods set out in Condition 5.3 shall terminate immediately; and
    3. (c)Seller may (without prejudice to any of its other rights) recover or resell the Goods and may enter Buyer's premises for that purpose.

10. Packaging

  1. 10.1 - Subject to Condition 10.2, all Packaging remains the property of Seller at all times and Buyer must return them to Seller as soon as possible, ensuring they are empty, correctly labelled, securely closed and externally clean. Buyer shall be liable for all loss of or damage to the Packaging save where this loss or damage occurs prior to delivery or after their return. Any Packaging not returned or not returned in good order and condition within a reasonable period shall be paid for by Buyer at Seller's standard rate operating at the date of issue by Seller to Buyer of a debit note.
  2. 10.2 - In the case of CHEP pallets Buyer may return the pallets directly to CHEP provided it indemnifies Seller for all fees, costs, claims, losses and damages Seller incurs due to any failure or delay by Buyer in returning the pallets to CHEP.

11. General

  1. 11.1 - Any notice under the Contract shall be in writing and, unless delivered to a party personally, shall be left at or sent by prepaid first class post or prepaid recorded delivery or facsimile to the address of the party as notified in writing from time to time (deemed service upon delivery, if posted, 48 hours after posting and if by facsimile 3 hours after having been sent).
  2. 11.2 - The failure or delay by either party to exercise a right or remedy provided by the Contract or by law does not constitute a waiver of that right or remedy or of any other rights and remedies. No single or partial exercise of a right or remedy shall prevent a further exercise of that or any other right or remedy.
  3. 11.3 - If any provision of the Contract is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed not to be a part of the Contract and it shall not affect the enforceability of the rest of the Contract.
  4. 11.4 - The word "including" shall not limit the generality of any preceding words.
  5. 11.5 - Seller shall not be liable for its non-performance of the Contract where this is due to circumstances beyond its reasonable control (such circumstances including industrial action of its own or sub-contractors workforces).
  6. 11.6 - Unless expressly provided in this Contract, no term of it is enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.
  7. 11.7 - This Contract is personal to Buyer and Buyer shall not assign any of its rights or benefits under it without Seller's prior written consent.
  8. 11.8 - Seller owns the copyright, trademarks, design right and all other intellectual property rights in the Goods and Buyer agrees that these rights may not be used in any way without Seller's written consent.
  9. 11.9 - The price of the Goods and the commercial terms of the Contract are commercially sensitive and confidential to Seller and Seller requires that they are kept secret for a period of one year from the date of the Contract. Buyer may disclose this information where required to by law, court order, or regulation or act of any governmental authority including the Freedom of Information Act provided (to the extent permissible by law) it has notified Seller in advance and agreed the scope of disclosure with it.
  10. 11.10 - The Contract shall be governed by English Law and Buyer and Seller agree to submit to the exclusive jurisdiction of the English Courts.

Please note, unfortunately we cannot deliver to addresses outside of Great Britain mainland (this includes the Isles of Scilly, Isle of Man, the Scottish Isles and the Channel Isles). Please see your dispatch confirmation for estimated delivery date.

Delivery charges will be £5 for orders under £50 ex Vat.

Delivery is free for the following customer groups - Dulux Decorator Centre Account holders, Contract Direct account holders, Members of the Dulux Decorator Centre Decorating Club, Refresh Customers.

Orders placed by 2pm on a working day will be delivered the following working day if the item is in stock. Any items not in stock, the store fulfilling your order will contact you by phone to inform you of delivery date.

We will use all reasonable means to deliver your order within the time stated for the delivery service, however please note that any dates we specify for delivery of Products are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

We recommend that you keep your receipt, which can be found on your Order Confirmation or on the order invoice that comes with your delivery (you will need it as proof of purchase in the event of any after-sales enquiry).

Working days are defined as Monday-Friday, from 8am until 5pm and exclude Saturdays, Sundays and Bank Holidays.

Delivery Arrangements

  • Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control we will contact you with a revised estimated delivery date.
  • Deliveries will require a signature to confirm receipt (we recommend that you inspect the Products delivered carefully before signing).
  • Delivery will be completed when the Products are delivered to the address you gave us
  • The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges

Delivery shall take place at the premises notified to Seller by Buyer in its order. If Buyer shall cause a delay in delivery Seller shall pass on to Buyer any costs/demurrage charged to it as a result.

Once ordered, the buyer CANNOT return or reject Tinted Colours. These are the only product that cannot be returned.

In the event of any claim for non-delivery of any Goods Buyer must notify Seller within 3 days of the due date for delivery and in the event of any claim for a defect in the quality or condition of the Goods or their failure to correspond with specification Buyer must notify Seller within 28 days from the date of delivery.

In the absence of such notice from Buyer to Seller the Goods shall be deemed to have been delivered and accepted by Buyer complete and in a satisfactory condition. Thereafter, Buyer shall not be entitled to reject the Goods, Seller shall have no liability for any defects or failure, and Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.

Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Any failure to deliver an instalment or any claim by Buyer in respect of an instalment will not entitle Buyer to repudiate the whole Contract.

Buyer shall have no right to reject any deliveries of Goods on the grounds of variation of quantity from Buyer's order where such variation is not more than 10% or not less than 10% of the quantity of Goods ordered.

The price charged shall be that ruling on the date of despatch of the Goods exclusive of VAT and any other government duty or tax applicable.

Each wallpaper supplier has its own delivery and returns policy. Please see in-store for full details. You will be contacted by the DDC store which is fulfilling your order, and you will be advised of collection/delivery date, and will be informed of any conditions of return.

  1. All offers are only valid from the dates shown (inclusive) in participating dulux decorator centre and online unless otherwise stated.
  2. Offers are subject to availability.
  3. Offers may not be used in conjunction with any other offer.
  4. offers available to all uk residents aged 18 and above except employees of the akzonobel n.v. group of companies, their families, their agents or any other person connected with this promotion.
  5. all prices stated are off shelf edge price & ex. vat.
  6. The promoter reserves the right to amend or withdraw this promotion without prior notice or compensation.
  7. Promoter: JP MCDOUGALL & CO LIMITED T/A DULUX DECORATOR CENTRE, THE AKZONOBEL BUILDING, WEXHAM ROAD, SLOUGH, SL2 5DS
ProductOfferDates ValidCode/s
Dulux Trade Weathershield Smooth Masonry 7.5L (PBW and Magnolia)Only £21.8828/06/17 – 29/08/175091685 (PBW) , 5091679 (Mag)
Dulux Trade Vinyl Matt White 10L2 for £6528/06/17 – 29/08/175091649
Armstead Trade Contract Matt 10L2 for £2528/06/17 – 26/09/175218587 (White), 5218584 (Mag)
Zinsser B-I-N 5LOver 25% off - Now £64.99, Was £90.8828/06/17 – 26/09/175222325
Hamilton Performance Master Cutting in BrushOnly £3.0028/06/17 – 26/09/176317104
Hamilton Prestige Pure Bristle & Pure Synthetic Brush PackOnly £12.9928/06/17 – 26/09/176204730
Hamilton Perfection 9IN 5 Piece Roller KitOnly £9.9928/06/17 – 26/09/176141479
Purdy Monarch Elite 2" & 3" Brush PackOnly £19.9928/06/17 – 26/09/176317558
Purdy Pro Extra 2" & 3" Brush PackOnly £19.9928/06/17 – 26/09/176107972
Purdy Revolution Roller System KitOnly £24.9928/06/17 – 26/09/176317384
Werner Handy Work PlatformSave £5 - Now £24.99, was £29.9928/06/17 – 26/09/175232513
Werner 4-Tread GRP Platform StepladderSave £20 - Now £64.99, was £84.9928/06/17 – 26/09/175232477
Werner 3-Way Combination LadderSave £20 - Now £59.99, was £79.9928/06/17 – 26/09/175232475
Purdy Jumbo Mini Roller Frame30% Off - Now £4.19, was £5.9928/06/17 – 26/09/176306043
Purdy White Dove 3/8IN Nap 2 Pack 6.5IN30% Off - Now £3.84, was £5.4928/06/17 – 26/09/176108024
Purdy Power Lock Extension Pole 2-4 FT30% Off - Now £17.49, was £24.9928/06/17 – 26/09/176142696
Purdy Power Lock Extension Pole 4-8FT30% Off - Now £23.45, was £33.5028/06/17 – 26/09/176142663
DDC Masonry Roller KitOnly £12.0028/06/17 – 26/09/176203920
DDC Microfibre Roller & Scuttle SetOnly £10.0028/06/17 – 26/09/176309322
Graco Ultra Corded Airless Handheld SprayerNew Product - only £325.0028/06/17 – 26/09/176316453
Graco Ultra Cordless Airless Handheld SprayerNew Product - only £399.0028/06/17 – 26/09/176315731
  • The 25% discount promotion is only valid from the 19th July – 5th August 2017(inclusive) in participating Dulux Decorator Centre’s and online.
  • The 25% discount will be applied to the shelf edge pricing ex VAT
  • The 25% discount may not be used in conjunction with any other discount, offer or promotion, including but not limited to account or contract direct terms or the AkzoNobel staff discount.
  • Offer is open to account holder customers but will apply to cash sales only and others discounts will not apply.
  • All goods subject to the 25% discount must be paid for at the time of purchase.
  • Selected products are excluded from the discount promotion.
    • Special bought to order purchases and services (e.g. Fabric make-up services).
    • Carrier bags will also be excluded from the promotion
  • The offer is available to all UK residents aged 18 and above.
  • The promoter reserves the right to amend or withdraw this promotion without prior notice or compensation
  • Promoter: JP MCDOUGALL & CO LIMITED T/A DULUX DECORATOR CENTRE, THE AKZONOBEL BUILDING, WEXHAM ROAD, SLOUGH, SL2 5DS
  • Excluded Products from the 25% event:
Product Code/s
Purdy Monarch Elite 2" & 3" Brush Pack 6317558
Purdy Pro Extra 2" & 3" Brush Pack 6107972
Purdy Revolution Roller System Kit 6317384
Werner 4-Tread GRP Platform Stepladder 5232477
Qtech QP019 Electric Airless Sprayer - 240 Volt 6317844
Qtech QP019 Electric Airless Sprayer - 110 Volt 6317873
Gyproc Corner Tape 30M 6107296
Gyproc Cornice (Scuptured) 3Mx135MM S Profile 6107267
Gyproc Cove 3.6Mx127MM C Profile 6107263
Gyproc Cove 3Mx100MM C Profile 6107260
Gyproc Cove 3Mx127MM C Profile 6107266
Gyproc Cove 4.2Mx127MM C Profile 6107264
Gyproc Cove Adhesive 5KG 6107265
Gyproc Dry Wall Sealer 10L 5222630
Gyproc Drywall Primer 10L 5222628
Gyproc Easi-fill 10KG 6107271
Gyproc Easi-Fill 20 10KG 6107254
Gyproc Easi-Fill 20 5KG 6107298
Gyproc Easi-fill 20%EXT 12KG 6107272
Gyproc Easi-fill 45 10KG 6107289
Gyproc Easi-fill 5KG 6107273
Gyproc Easi-Filler 1KG 6107301
Gyproc Easi-Filler 5KG 6107300
Gyproc FibaTape Classic 90m 6143245
Gyproc FibaTape Mold-X 90m 6143199
Gyproc FibaTape Perfect Finish 90m 6143246
Gyproc FibaTape Xtreme 90m 6143227
Gyproc G/G H/Head Joint Knife 100MM 6107283
Gyproc H/Head Knife 100MM 6107278
Gyproc H/Head Knife 150MM 6107279
Gyproc Joint Cement 22.5KG 6107270
Gyproc Joint Filler 12.5KG 6107268
Gyproc Joint Tape EACH 6107269
Gyproc L/Handled Broad Knife EACH 6107280
Gyproc Promix Lite 17L 5222655
Gyproc Proset 17.5KG 6107295
Gyproc Protape FT50 90M 6107276
Gyproc Ready Mix Joint Cement 12L 5222629
Gyproc Repair Patch Asstment EACH 6107261
Gyproc S/G H/Head Joint Knife 150MM 6107285
Gyproc Sand Paper 100g 25pk EACH 6107277
Gyproc Sand Paper 120g 25pk EACH 6107274
Gyproc Sanding Disc 100g 229MM 6107262
Gyproc Sculptured Cove 3000 x 135mm 6142489
Gyproc SG H/Head Joint Knife 125MM 6107284
Gyproc SS S/G Jointing Knife 250MM 6107286
Gyproc SS S/G Jointing Knife 300MM 6107287
Gyproc SS S/G Jointing Knife 350MM 6107288
Gyproc Universal Sander EACH 6107281
Gyproc Wooden Hand Sander EACH 6107282
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