Trade FAQs

Registering your account online

We are making account registration even easier for our customers by adding a new 'Register account online' feature via the website. This step by step guide illustrates how.

Customer selects 'Register/Login

Customer then fills in account number and personal details

Customer ticks the disclaimer box and selects 'Submit' at the bottom of the form

Once submitted, the customers details will be checked and validated. Once approved their store account will be activated to trade online and a new username and password will be emailed to the customer.

To request a price list:

1. Log into your online account (if not yet registered for access, please register using the Register/Login link )

2. Select 'Request price list' from the menu on the left-hand side

3. Then selects 'send request'

4. You will then receieve an email containing the most up to date price list

To add products to favourites

1. Log into your online account (if not yet registered for access, please register using the Register/Login link)

2. Locate the product you want to add to the favourites and click "Add to favourites". This then adds that product to your favourites list

To view favourites product list

1. Log into your online account (if not yet registered for access, please regsiter usign the Register/Login link)

2. Select 'Product Favourites' from the menu on the left-hand side or Account drop down list

3. You can browse to products from favourites

4. You can items to shopping basket by selecting 'Add to cart' before continuing to finalise purchase

1. Hover over 'paint' on the main navigation bar

2. Under 'Interior emulsion' click 'Colour samplers'

3. Take home one of our sample emulsion paint colours and trial your colours in situ. See how it reacts to the light, the furniture and the decoration, before committing yourself

Online invoicing

To support our customers and the running of their business, we have improved our website to allow them to now access, download, and email invoices 24/7. This guide illustrates how this helpful function works.

Customer logs into their account (if they are not yet registered go to the smart card for 'how to register')

Once logged in to account dashboard, select 'My Orders' from the left menu

From the drop down, select 'posted invoice detail'

Add dates and other search criteria if required

Click Search

To date orders will be shown below, select which ones to view

Online ordering for a pallet agreement

Customers can now access and purchase from their pallet agreement via the website. This step-by-step guide illustrates how.

Customer logs into their account (if they are not yet registered go to the smart card for 'how to register')

Customer adds all the desired items to their basket

And clicks the go to basket button

Customer selects the pallet agreement from the drop down box

The customer can see the value of the order has gone to £0.00 to reflect the pallet agreement and the 'Remaining quanitity' has been reduced by the number of items ordered

The customer can then continue to add other items to the basket for both pallet agreement and normal sale items.

To add products to favourites

1. Log into your online account (if not yet registered for access, please register using the Register/Login link)

2. Locate the product you want to add to the favourites and click "Add to favourites". This then adds that product to your favourites list

To view favourites product list

1. Log into your online account (if not yet registered for access, please regsiter usign the Register/Login link)

2. Select 'Product Favourites' from the menu on the left-hand side or Account drop down list

3. You can browse to products from favourites

4. You can items to shopping basket by selecting 'Add to cart' before continuing to finalise purchase

We're always finding ways to save you time and make life easier

Invoice Payment

Our trade account customers are now able to pay invoice online through "My Account" panel. It's quick and easier than a trip to bank or calling up.

Please follow these simple steps to make payment on your invoices:

1. Login to the the website using your trade login

2. From my account click My Invoices

3. In Type select "Posted invoice details" and enter any other serach criteria and tick Outstanding only to show unpaid invoices. Then click Search.
   All outstanding invoice matching your applied search creteria will be shown underneath.

4. Under payment tick the invoice(s) you wish to make a payment against (a running total of all invoices are shown at the bottom). Then click Pay

5. Select the payment method, then click Pay

6. Enter card details click Continue and Confirm payment Once your payment is confirmed, it will be logged against the invoce(s).

View your Credit Account Limit

Login to your Dulux account

Under Account Dashboard, navigate to 'My Credit Limit'

Here you will be able to see your full credit limit, including how much you have spent and remainig balanace