Terms and Conditions
Account Terms for Students and Partnered Businesses
For information relevant to preferential account terms, offered to painting and decorating students on accredited courses and for employees of our partnered businesses, please visit your local Dulux Decorator Centre and speak to a member of staff about the applicable rates.
Conditions of Sale
1.1 - In these Conditions the following definitions shall apply:
- "Buyer" means the person whose order for the Goods is accepted by Seller.
- "Conditions" means the terms and conditions set out in this document.
- "Contract" means the contract for the sale and purchase of the Goods.
- "Default" means any breach of these Conditions, any breach of duty under statute or at common law or any misrepresentation, misstatement or tortious act or omission including negligence under or connected with the Contract.
- "Goods" means the Goods (including any instalments of the Goods or any parts for them) which Seller is to supply in accordance with the Conditions.
- "Insolvency Event" means a person (a) entering into voluntary/compulsory liquidation; (b) having a receiver or administrative receiver appointed over any of its assets or being the subject of an application for administration; (c) entering into an arrangement or composition with its creditors; or (d) becoming bankrupt (where person is an individual).
- "Packaging" means all containers in or on which the Goods are supplied to Buyer including all bags, carboys, cylinders, drums, pallets and tank wagons.
- "Seller" means J P McDougall & Co. Limited trading as Dulux Decorator Centre.
2. Terms of Sale
- 2.1 - Seller shall sell and Buyer shall purchase the Goods in accordance with these Conditions. The Conditions shall govern the Contract to the exclusion of any other terms and conditions. No variation of these Conditions shall be binding unless agreed in writing between the parties.
- 2.2 - Orders may be made by Buyer in writing, by phone, by EDI or any other method agreed with Seller. Any order by Buyer shall be deemed to be an offer to purchase the Goods but no binding contract shall arise unless Seller accepts the order.
- 2.3 - Once accepted by Seller, Buyer shall not be entitled to cancel an order unless Seller agrees in writing and Buyer indemnifies Seller in full for all costs incurred by Seller as a result of the order's cancellation.
- 2.4 - Seller reserves the right to set minimum order sizes and to charge Buyer all costs incurred by Seller in fulfilling orders below that minimum order size.
3. Quality and Purpose
- 3.1 - The Goods shall accord in all material respects with their specification at the time of delivery or, if there is no such specification, shall be within normal limits of industrial quality. All other warranties or conditions (statutory or otherwise) are excluded except in so far as such exclusion is prevented by law. In the event that any unused Goods do not conform to their specification, Seller shall, at its option, repair or replace such Goods or refund the price of the Goods and having carried this out Seller shall have no further liability for the breach of this Condition.
- 3.2 - Seller warrants that all instructions, safety warnings and recommendations for use which are set out on the Goods' packaging are correct at the time of manufacture. However, no other samples, illustrations or descriptive material (including particulars of shade and pattern) and no other information, recommendations or suggestions made by Seller or contained in its brochures, advertising material or elsewhere shall form part of the Contract.
- 3.3 - Seller may at its discretion from time to time vary the design of the Goods from that advertised without notice to Buyer provided that any such variations do not constitute material alterations to the Goods.
- 4.1 - Delivery shall take place at the premises notified to Seller by Buyer in its order. Time for delivery shall not be of the essence. If Buyer shall cause a delay in delivery Seller shall pass on to Buyer any costs/demurrage charged to it as a result.
- 4.2 - In the event of any claim for non-delivery of any Goods Buyer must notify Seller within 3 days of the due date for delivery and in the event of any claim for a defect in the quality or condition of the Goods or their failure to correspond with specification Buyer must notify Seller within 28 days from the date of delivery. In the absence of such notice from Buyer to Seller the Goods shall be deemed to have been delivered and accepted by Buyer complete and in a satisfactory condition. Thereafter, Buyer shall not be entitled to reject the Goods, Seller shall have no liability for any defects or failure, and Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
- 4.3 - Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Any failure to deliver an instalment or any claim by Buyer in respect of an instalment will not entitle Buyer to repudiate the whole Contract.
- 4.4 - Buyer shall have no right to reject any deliveries of Goods on the grounds of variation of quantity from Buyer's order where such variation is not more than 10% or not less than 10% of the quantity of Goods ordered.
- 4.5 - Seller may at its sole discretion accept the return of non faulty Goods by Buyer provided Buyer indemnifies Seller for all costs and charges incurred by Seller in the original delivery of those Goods and their subsequent return.
5. Property and Risk
- 5.1 - The risk in the Goods shall pass to Buyer at the point of delivery and, notwithstanding Condition 5.2, Seller shall have no responsibility in respect of the safety of the Goods thereafter. Accordingly Buyer shall insure the Goods against all risks of physical loss/damage for an amount not less than their replacement value.
- 5.2 - Notwithstanding delivery, the property in the Goods shall remain in Seller until payment is received by Seller in full for the Goods and for all other amounts invoiced by and due to Seller from Buyer.
- 5.3 - Until such time as the property in the Goods passes to Buyer, Buyer shall be entitled to resell or use the Goods in the ordinary course of its business but shall hold the Goods as Seller's fiduciary agent and bailee and shall properly store, protect and insure the Goods, shall keep them separate from all other goods and shall identify them as Seller's property. In addition, Buyer shall not be entitled to pledge or, in any way charge by way of security for any indebtedness, any of the Goods which remain the property of Seller.
The price charged shall be that ruling on the date of despatch of the Goods exclusive of VAT and any other government duty or tax applicable.
- 7.1 - Payment for the Goods supplied shall be due by the last day of the month following the month of invoice or before delivery if required. All payments shall be made free and clear without any deduction for, or account, of any set-off or counterclaim.
- 7.2 - Time for payment shall be of the essence. If Buyer fails to make any payment on the due date then in addition to Seller's other rights payment for all Goods supplied on any account shall immediately become due and payable and Seller shall be entitled to cancel or suspend the Contract and/or any deliveries and to charge Buyer default interest at the rate of 4% pa over the base rate for the time being of Bank of England. Interest shall accrue daily and be compounded annually.
- 8.1 - Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Seller which is not set out in the Contract. Nothing in this Condition will exclude or limit Seller's liability for fraudulent misrepresentation.
- 8.2 - Buyer shall inform Seller of any Default and afford it a reasonable opportunity to correct the Default.
- 8.3 - Save in the case of death or personal injury caused by the negligence of Seller or any breach of its obligations implied by Section 12, Sale of Goods Act 1979, and so far as permitted by English law:
- (a)Seller shall not be liable for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims (howsoever caused and whether or not foreseeable) which arise out of or in connection with the Contract;
- (b)Seller shall not be liable for any breach of warranty to the extent that any defect was caused by Buyer's failure to exercise effective quality control or, to store, use or otherwise handle the Goods as advised; and
- (c)Seller's liability for Default shall be limited to 3 times the contract price of the Goods to which the Default relates.
- 8.4 -This Condition 8 does not affect Buyer's statutory rights.
9. Termination or Suspension
- 9.1 -Seller shall be entitled to immediately terminate/suspend the Contract:
- (a)if Buyer materially or consistently breaches the Contract;
- (b)if Buyer undergoes a change of control as defined in section 416 or 840 of ICTA 1988;
- (c)if Buyer suffers (or it is reasonably likely it will suffer) an Insolvency Event; or
- (d)at anytime subject to at least 7 days notice.
- 9.2 -On termination/suspension of the Contract for whatever reason:
- (a)all amounts invoiced by Seller to Buyer, whether or not due for payment, shall become due immediately;
- (b)Seller's permission for Buyer to sell, convert or process the Goods set out in Condition 5.3 shall terminate immediately; and
- (c)Seller may (without prejudice to any of its other rights) recover or resell the Goods and may enter Buyer's premises for that purpose.
- 10.1 - Subject to Condition 10.2, all Packaging remains the property of Seller at all times and Buyer must return them to Seller as soon as possible, ensuring they are empty, correctly labelled, securely closed and externally clean. Buyer shall be liable for all loss of or damage to the Packaging save where this loss or damage occurs prior to delivery or after their return. Any Packaging not returned or not returned in good order and condition within a reasonable period shall be paid for by Buyer at Seller's standard rate operating at the date of issue by Seller to Buyer of a debit note.
- 10.2 - In the case of CHEP pallets Buyer may return the pallets directly to CHEP provided it indemnifies Seller for all fees, costs, claims, losses and damages Seller incurs due to any failure or delay by Buyer in returning the pallets to CHEP.
- 11.1 - Any notice under the Contract shall be in writing and, unless delivered to a party personally, shall be left at or sent by prepaid first class post or prepaid recorded delivery or facsimile to the address of the party as notified in writing from time to time (deemed service upon delivery, if posted, 48 hours after posting and if by facsimile 3 hours after having been sent).
- 11.2 - The failure or delay by either party to exercise a right or remedy provided by the Contract or by law does not constitute a waiver of that right or remedy or of any other rights and remedies. No single or partial exercise of a right or remedy shall prevent a further exercise of that or any other right or remedy.
- 11.3 - If any provision of the Contract is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed not to be a part of the Contract and it shall not affect the enforceability of the rest of the Contract.
- 11.4 - The word "including" shall not limit the generality of any preceding words.
- 11.5 - Seller shall not be liable for its non-performance of the Contract where this is due to circumstances beyond its reasonable control (such circumstances including industrial action of its own or sub-contractors workforces).
- 11.6 - Unless expressly provided in this Contract, no term of it is enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.
- 11.7 - This Contract is personal to Buyer and Buyer shall not assign any of its rights or benefits under it without Seller's prior written consent.
- 11.8 - Seller owns the copyright, trademarks, design right and all other intellectual property rights in the Goods and Buyer agrees that these rights may not be used in any way without Seller's written consent.
- 11.9 - The price of the Goods and the commercial terms of the Contract are commercially sensitive and confidential to Seller and Seller requires that they are kept secret for a period of one year from the date of the Contract. Buyer may disclose this information where required to by law, court order, or regulation or act of any governmental authority including the Freedom of Information Act provided (to the extent permissible by law) it has notified Seller in advance and agreed the scope of disclosure with it.
- 11.10 - The Contract shall be governed by English Law and Buyer and Seller agree to submit to the exclusive jurisdiction of the English Courts.
Please note, unfortunately we cannot deliver to addresses outside of Great Britain mainland (this includes the Isles of Scilly, Isle of Man, the Scottish Isles and the Channel Isles). Please see your dispatch confirmation for estimated delivery date.
Delivery charges will be £5 for orders under £50 ex Vat.
Delivery is free for the following customer groups - Dulux Decorator Centre Account holders, Contract Direct account holders, Members of the Dulux Decorator Centre Decorating Club, Refresh Customers.
Orders placed by 2pm on a working day will be delivered the following working day if the item is in stock. Any items not in stock, the store fulfilling your order will contact you by phone to inform you of delivery date.
We will use all reasonable means to deliver your order within the time stated for the delivery service, however please note that any dates we specify for delivery of Products are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
We recommend that you keep your receipt, which can be found on your Order Confirmation or on the order invoice that comes with your delivery (you will need it as proof of purchase in the event of any after-sales enquiry).
Working days are defined as Monday-Friday, from 8am until 5pm and exclude Saturdays, Sundays and Bank Holidays.
- Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control we will contact you with a revised estimated delivery date.
- Deliveries will require a signature to confirm receipt (we recommend that you inspect the Products delivered carefully before signing).
- Delivery will be completed when the Products are delivered to the address you gave us
- The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges
Free Tester Pot Promotion
Try before you buy with our offer on tester pots: perfect for helping you pick the right shade or create a dream colour scheme.
Simply buy a tester and when you come back for the paint we'll knock the price you paid off your bill. Ask any of our friendly staff for details.
Terms and Conditions
- Offer available until at least 31st December 2016, the Promoter reserves the right to withdraw the offer thereafter.
- The cost of a tester pot will be refunded in full only when the same paint colour is purchased in at least 1 litre can sizes or above.
- Proof of purchase of the tester pot must be presented at the time of the purchase of the larger paint sizes to participate in this offer. The refund must be applied to the purchase of the same colour paint and no cash equivalent or alternative will be provided for this offer.
- The colour sample is for colour illustration only, they are not representative of a finish
- In order to participate in the offer and receive the refund, customer details may be required at point of purchase and refund.
- Usual RRP £3.90 Ex. VAT per tester
- Offer and selection of tester pots subject to stock availability
- This offer may not be used in conjunction with any other offer
- The Promoter reserves the right to amend or withdraw this promotion without prior notice or compensation
- This Offer is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the English courts
- PROMOTER: JP McDougall & Co Limited t/a Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire WA14 5PG
Promotional Terms & Conditions
- All offers are only valid from 01/09/2016 – 31/10/16 (inclusive) in participating dulux decorator centre and online unless otherwise stated.
- Offers are subject to availability.
- Offers may not be used in conjunction with any other offer.
- Offers available to all UK residents aged 18 and above except employees of the AkzoNobel N.V. group of companies, their families, their agents or any other person connected with this promotion.
- All prices stated are off shelf edge price & ex. Vat.
- The Promoter reserves the right to amend or withdraw this promotion without prior notice or compensation.
- PROMOTER: JP McDougall & Co Limited t/a Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire WA14 5PG.
For terms and conditions applicable to individual promotions please see below.
DULUX TRADE VINYL MATT SPECIAL VALUE PACK PBW/MAG (7.5L) - £21.99 5149186 - PBW 5243741 - Magnolia
- Offer is applicable to 7.5l litre cans only.
DULUX TRADE WEATHERSHEILD MASONRY PAINT MAG/PBW 7.5L - £21.99 (5091685, 5091679)
- Offer is applicable 7.5 litre cans only.
ALL ACCESSORIES OFFERS ARE WHILST STOCKS LAST
PURDY MONARCH ELITE & PRO-EXTRA DUO BRUSH PACK – ONLY £33.99 (PUMEPE3)
PURDY SYNTOX BRUSH 2IN - ONLY £7.99 - WAS £13.98 (PUSFB2)
PURDY SYNTOX BRUSH 2.5IN - ONLY £9.99 - WAS £16.49 (PUSFB2.5)
HAMILTON PERFECTION PURE BRISTLE 4 BRUSH BOX SET - ONLY £19.99 WITH FREE WINDOW BRUSH (HAPBSWFWB4)
DULUX DECORATOR CENTRE SYNTHETIC BRUSH 5PK - ONLY £13.99 (DDCSB5PK)
PROFORM PICASSO STYLUS BRUSH 10MM - 25% OFF - NOW £5.62, WAS £7.49
PROFORM PICASSO STYLUS BRUSH 17MM - 25% OFF - NOW £6.37, WAS £8.99
HAMILTON PERFECTION 5PC 9IN ROLLER KIT – ONLY £9.99 (HAP5PRK)
DULUX DECORATOR CENTRE 4IN WOVEN ROLLER KIT - ONLY £2.99 + 2 FREE SLEEVES (05521611)
BUY THE MIRKA HANDY SANDER KIT AND RECEIVE 2X PACKS OF ABRANET STRIPS FREE (MIHSK)
BIG WIPES 4X4 HEAVY DUTY HAND WIPES – 25% EXTRA FREE (SCBWHDRC25)
BEELINE ONETIME FILLER - 25% EXTRA FREE - 1.25L FOR THE PRICE OF 1L (BEOTF1)
BEELINE ONETIME FILER – 25% EXTRA FREE - 5L FOR THE PRICE OF 4L (BEOTF5)
BEELINE READY MIXED ADHESIVE - 33% EXTRA FREE - 12KG FOR THE PRICE OF 9KG (6034023)
WERNER 6-TREAD GRP SWINGBACK STEPLADDER - SAVE £20 - NOW £54.99, WAS £74.99 (WNGRPSS6)
WERNER HANDY WORK PLATFORM - SAVE £5 - NOW £24.99, WAS £29.99 (WNHWP)
WERNER 2X8, 2 x10, 2 x 12, 2x14, 2 x17, 3 x8, 3 x 10, 3 x 12 BOX SECTION EXTENSION LADDERS – 20% off
Tinting & collection rules
Delivery shall take place at the premises notified to Seller by Buyer in its order. If Buyer shall cause a delay in delivery Seller shall pass on to Buyer any costs/demurrage charged to it as a result.
Once ordered, the buyer CANNOT return or reject Tinted Colours. These are the only product that cannot be returned.
In the event of any claim for non-delivery of any Goods Buyer must notify Seller within 3 days of the due date for delivery and in the event of any claim for a defect in the quality or condition of the Goods or their failure to correspond with specification Buyer must notify Seller within 28 days from the date of delivery.
In the absence of such notice from Buyer to Seller the Goods shall be deemed to have been delivered and accepted by Buyer complete and in a satisfactory condition. Thereafter, Buyer shall not be entitled to reject the Goods, Seller shall have no liability for any defects or failure, and Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Any failure to deliver an instalment or any claim by Buyer in respect of an instalment will not entitle Buyer to repudiate the whole Contract.
Buyer shall have no right to reject any deliveries of Goods on the grounds of variation of quantity from Buyer's order where such variation is not more than 10% or not less than 10% of the quantity of Goods ordered.
The price charged shall be that ruling on the date of despatch of the Goods exclusive of VAT and any other government duty or tax applicable.
Wallpaper Terms & Conditions
Each wallpaper supplier has its own delivery and returns policy. Please see in-store for full details. You will be contacted by the DDC store which is fulfilling your order, and you will be advised of collection/delivery date, and will be informed of any conditions of return.
TERMS & CONDITIONS FOR 20% OFF COLOUR EVENT
1.The 20% discount promotion is only validfrom the 12th April –1st May 2017 (inclusive) in participating DuluxDecorator Centresandonline.
2.The 20% discount will be applied to theshelf edge pricing ex VAT
3.The 20% discount may not be used inconjunction with any other discount, offer or promotion, including but notlimited to account or contract direct terms or the AkzoNobel staff discount.
4.Offer is open to account holder customersbut will apply to cash sales only and others discounts will not apply.
5.All goods subject to the 20%discountmust be paid for at the time of purchase.
6.Selected products are excluded from thediscount promotion.•Armstead Contract Matt Magnolia 10L &15L (5218584 & 5218585), Dulux Trade Vinyl Matt Magnolia 7.5L Value Pack(5243741) and Dulux Trade Weathershield Smooth Masonry Magnolia 7.5l Value Pack(5091679)•All Bases and Tinters•Special bought-to-order products and services(e.g. Fabric make-up services).
7.Theoffer is available to all UK residents aged 18 and above.
8.Thepromoterreserves the right to amend or withdraw this promotion without prior notice orcompensation
9.Promoter:JP MCDOUGALL & CO LIMITED T/A DULUX DECORATOR CENTRE, THE AKZONOBELBUILDING, WEXHAM ROAD, SLOUGH, SL2 5DS
Triple Nectar Points T&Cs
2. Once the initial opt-in is made, the original transaction and any subsequent transactions during the validity period (13th Apr – 10th May) will be eligible for Triple points.
3. Points will be added to your account within 28 days.
4. Offer cannot be exchanged for cash and/or used with another coupon.
5 Offer is not transferable , points only awarded to original recipient.
6. Points cannot be collected independent merchants for direct re-sales.
7. The ‘Colour Event’ is a separate event, and full details of this can be found:
Match Time Competition 2022
- By entering this free game competition, participants agree to be bound by the following terms and conditions.
- This free competition is open to all residents of the UK, age 18 years and over, excluding employees of AkzoNobel its subsidiaries and affiliates, their families, agents or anyone else connected with the game competition.
- To enter you must register via Dulux Decorator Centre Match Time website via the following page (https://go.drimify.com/memory/7960/app.html?projectid=77033680561f16688616f5436873833-61f16688616fb&lang=en) between 07:00 Friday 4th February 2022 and 07:00 Sunday 20th March 2022. All times stated will be considered GMT. Entries received out of these times will not be accepted. No responsibility is accepted for entries that are lost or delayed in transmission, incomplete, or illegible.
- Email addresses that contain content that is deemed offensive or promotes or endorses violence, homophobia, racism or any other socially unacceptable or illegal material will be disqualified.
- Prizes are limited to one per person and the prizes are limited to the prizes in point 6 of the Terms and Conditions. The winner will be selected within the game, as it is being played. Winners will be contacted after the game has completed to ask for their addresses for the prizes to be fulfilled.
- There are two types of prizes for this Dulux Decorator Centre Match Time competition. 1) 1 (one) x DAB radio, 1 (one) x coffee machine and 1 (one) x Dulux Decorator Centre £50 voucher with the quickest and highest score over the 6 week period. 2) 5 (five) x Dulux Decorator Centre hoodies (sizes to be confirmed by winners) and Dulux Decorator Centre £20 voucher for the five runner ups. The prizes are not transferable and there is no cash alternative.
- To receive the prizes, the winner will need to provide a UK address which will be used by AkzoNobel for the sole purpose of posting out the prize and their name. If the winner fails to provide their contact details within 14 days of initial contact from the promoter, the prize will be offered to the next chosen winner. The prize will be dispatched within 30 days upon receiving the winners' contact details.
- Each player will be limited to one ‘play’ per email address. Within the one ‘play’, the player will be given three levels of the game to play.
- Any personal data relating to you including without limitation, the entrant's name, address and telephone number will be used solely in accordance with current data protection legislation and will be disclosed to third parties solely for the purpose of administering this promotion. Any personal information held by the Promoter in respect of this promotion will be held on record for a short period for the purpose of ensuring fulfilment of the promotion.
- The Promoter reserves the right, with or without cause to exclude any participants in this free competition or withhold any prize where there has been a violation of any of these terms and conditions.
- The Promoter's decision on all matters relating to the competition is final and binding. No correspondence will be entered in to.
- The Promoter reserves the right to amend or withdraw this free prize draw competition in whole or in part, temporarily or permanently, without prior notice. The Promoter reserves the right to substitute these prizes for prizes of equal or greater value if necessary.
- To the fullest extent permitted by law, The Promoter excludes:
- - all conditions, warranties and other terms which might otherwise be implied; and b. - any liability for any direct, indirect or consequential loss or damage incurred by any participant in connection with this free prize draw competition. This shall not be deemed to exclude or restrict liability for death or personal injury resulting from the negligence of the promoter or its employees or agents.
- Nothing in these terms and conditions restricts your statutory rights as a consumer. This promotion is governed by English law and is subject to the exclusive jurisdiction of the English courts. The Promoter is Imperial Chemical Industries, AkzoNobel, Wexham Road, Slough, SL2 5DS. “The Promoter”