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Keeping your data safe

The protection of any personal data you choose to share is very important to us. We work closely with AkzoNobel and other subsidiaries to ensure that all our customer data is accessible, maintained, secure and in line with European General Data Protection Regulations.

You may read a copy of our AkzoNobel Privacy Policy for more detail, or a summary is provided below.

Collecting customer information

We will ask for some personal information if you open a Dulux Decorator Centre trading account or register on our website. We will ask for your contact preferences during those processes too. If you require a credit account, we will also ask for your permission to conduct a credit check. We work closely with Experian , who will complete the check and share your credit score with us at that point. Other business processes and interactions enable us to collect further customer information during our trading relationship. Generally, we continually collect the following information from you;

• Names, addresses, post codes, telephone numbers, email addresses
• IP addresses, cookies
• Transactional data, nectar card usage
• Credit ratings (if opening a credit account)
• Your preferences regarding how we use your information


We use cookies in a responsible manner to help our visitors. Cookies are used to identify you with your shopping list or other favourite information you wish to save. They also remember your details so that you do not have to enter them every time you visit. You can read more about our cookies policy here.

* Cookies are tiny bits of information that we put on your computer to enable us to recognise you next time you visit our website. Cookies do not tell us anything about you except what you allow us to know through ordering or browsing our site, or completing online forms. For security reasons, none of your personal information or account details are stored in the cookie. Most web browsers can be set not to accept cookies, or to notify you if a cookie is sent to you. We use cookies to make your experience on our website as smooth and efficient as possible, with information customised to your needs.

Storing customer data

We store customer data in our Enterprise Resource Planning system, which manages and integrates business information areas such as planning, purchasing, inventory, sales, marketing, finance and human resources. We also use a data input company utilised by Nectar. Both facilities are governed by internal data management processes that ensure our privacy and security policies are upheld throughout all business data flows.

We may work with third parties such as Nectar to support us with business activities. We ensure that these companies work as our partners, conforming to all data protection regulations and AkzoNobel operating standards.


We store website subscriber and password files with personal information in a secure manner. We store such files in areas not accessible to Web browsers, or behind password protection, or off-line. Where appropriate, we use industry-standard SSL-encryption to protect data transmissions. We do not store any credit or debit card details for electronic payments made on this site. We acknowledge your right to access or amend the personal data we hold about you and, if you would like to do so, invite you to;
  • Update your details using the edit my profile link.

  • Request that we update your details by completing contact us form detailing changes. We will process your request within 4 weeks.

  • Request a copy of the personal data we hold about you by completing a short application form . We will process your request within 4 weeks.

Using customer information

We are committed to improving and developing our products, services and ways of working with you. This is possible because of the information you choose to share with us. The data helps us understand you better and provide tailored experiences more suited to you personally. We use customer data for business activities such as;

  • emailing your invoices to you

  • communicating with you

  • tailoring offers and news that we think would appeal to you

  • understanding your views about us

  • analysing and interpreting general market trends and insights

  •  creating shopper profiles that help us shape new products, services and processes

We may use third party companies to support or deliver our activities, such as email agencies, research agencies, postal fulfilment companies etc. These companies are our contracted partners that work with us to deliver a service.

We do not sell, rent, or loan customer information to third parties for e-mail marketing.

We acknowledge your right to restrict how we use your data and will always ask for your consent up front before we process any communications or customer research with you.

You can always amend how you would like to be contacted by us by editing your profile on our website, or contacting us.

Removing customer data

We only keep your personal data for the period of time that it is useful for the purposes outlined above. We do not hold customer data that we do not use, or archive information that is not legally required.


We send offers, industry news and communications only to those who request them, and within 4 weeks unsubscribe those who no longer want us to contact them. You can find a link to unsubscribe from communications on every email we send to you. Alternatively, you can update your contact preferences by editing your profile on our website (if you have registered).

We do everything possible to ensure that your data is protected and used only for the purposes you permit, but we acknowledge your right to have your data removed from our database.

To have your data removed, please complete a short online application form. We will acknowledge your request and process it within 4 weeks. You will be notified when this is completed.

Contact details

Please get in touch

Protecting your data is important to us. If you have any questions or issues about how we collect, store, or use the information you share with us, please contact us online or by calling our customer services team on 0161 968 3160.

For information, please note our privacy officer is Sabine Deursen sabine.deursen@akzonobel.com.