Frequently Asked Questions
Are you open to retail customers?
Although we sell trade products, this simply means that they're of higher quality and a better formulation than standard retail products, but anyone is able to buy and use our paints & products.
You can learn about the benefit of trade vs retail paints here.
Where’s my order?
You can find your local store here.
I can't find a product or need product advice?
Our virtual advisor, on the right-hand side of your screen, is also useful in searching for products e.g. "Bathroom paint"
If you're still stuck however or need specific product advice, please contact us.
I need technical advice or help
Can I place an order?
You can order in-store, online or by phone.
To order online, simply register or log in: here
To order in-store simply visit one of our branches, they’re open to both to the trade and retail customers.
You Can find your nearest store here.
For wrong orders, missing products, or any other order issues please contact us here.
How do I find /pay invoice?
How do I reset my password?
How do I apply for a web account?
How do I open a trade account?
Please contact our Priority Order Line to discuss further on 0161 968 3270 or visit your local Decorator Centre: Find a store
How do I use my housing voucher?
What are your COVID-19 guidelines?
Do you offer Home Delivery?
Yes, we offer free delivery to your door, if you spend over a certain amount online.
This service is free of charge for non-account holders who order over £20 ex. VAT(£24 inc. VAT) and free of charge with no minimum spend to all trade account holders.Non-account holders ordering below £20 ex vat (£24 inc vat), there is a delivery charge of £6.25 ex vat (£7.50 inc. vat)
(Delivery is open to both Trade & Retail users)
Please note: this service is only available during weekdays, excludes bank holidays.