Frequently Asked Questions

Dulux Decorator Centre is open to both retail and trade customers at all our stores throughout the UK.

Although we sell trade products, this simply means that they're of higher quality and a better formulation than standard retail products, but anyone is able to buy and use our paints & products.

You can learn about the benefit of trade vs retail paints here.
If you're looking for your order, please ring your local store that your order is being delivered from, you can find this on your invoice.

You can find your local store here.
Please use the search bar at the top of the website, or the navigation bar to find most of our products.

Our virtual advisor, on the right-hand side of your screen, is also useful in searching for products e.g. "Bathroom paint"

If you're still stuck however or need specific product advice, please contact us.
For technical advice, please call our dedicated technical support line: 0333 222 7070

You can order in-store, online or by phone.

To order online, simply register or log in: here

To order in-store simply visit one of our branches, they’re open to both to the trade and retail customers.

You Can find your nearest store here.

For wrong orders, missing products, or any other order issues please contact us here.

If you have a trading account with us, you can view your invoices in your online account. See this guide to making payments online here.
If you know your email associated with your account, you can reset your password here.
All users can register for  an online account here.

You can open a trade account over the phone or in your local Dulux Decorator Centre.

Please contact our Priority Order Line to discuss further on 0161 968 3270 or visit your local Decorator Centre: Find a store

You can place your order either online, over the phone or by visiting the store directly.

To order online: There will be a URL or web link on your voucher, please type in this link in your browser to place your order.

If your voucher does not contain a URL, please visit your local store to order.

You can find our entire COVID in-store rules and updates here.

Yes, we offer free delivery to your door, if you spend over a certain amount online.

This service is free of charge for non-account holders who order over £20 ex. VAT(£24 inc. VAT) and free of charge with no minimum spend to all trade account holders.

Non-account holders ordering below £20 ex vat (£24 inc vat), there is a delivery charge of £6.25 ex vat (£7.50 inc. vat)

(Delivery is open to both Trade & Retail users)

Please note: this service is only available during weekdays, excludes bank holidays.
Yes, we do, you can find out the full information on our click & collect service here.