Orders & Payments
Placing orders
There are several easy ways for you to place orders with us.
You can place orders directly with us on this website 24/7. If you have a trade account with us, when you log in online, you’ll be able to see your trade prices rather than the shelf edge price. You can also select which store you would like to collect from or have your goods delivered by. To order online, register or log in here.
You could visit one of our Dulux Decorator Centres, where a member of our team will be happy to help you. We’re open to the trade and public. You can find your nearest store here.
You could telephone one of our Centres, or our dedicated Order Phoneline 0845 600 2400 and place your order over the telephone. Please bear in mind that we will not ask for your credit card details over the telephone. Instead, we will send you an email link where you’ll be able to pay for your order securely.
You could transfer your orders automatically by setting up a direct EDI link. Please contact your account manager to talk about the criteria for setting that up.
For wrong orders, missing products or any other ordering issues, please contact us here.
Ways to pay
You can pay for your orders with us in various ways. In store, on the go, on account or you can schedule payments to suit you. We accept all major credit/debit cards, BACS transfers and Direct Debits.
Currently, we only take AMEX cards centrally (not in each store), so if you’d prefer to pay by AMEX, please contact our central Order Line 0845 600 2400 and an advisor will send you a secure payment link.
To set up a Direct Debit, please download a copy of the form, complete the details, sign it and post it to: Masterdata Team, Dulux Decorator Centre, Manchester Road, Altrincham WA14 5PG.
(Please don’t email it to us as unfortunately banks currently won’t accept emailed or scanned copies.)
Returns and refunds
If you’re unhappy with your purchase, you can return or exchange unwanted items up to 30 days after purchase. We’ll be happy to provide a full refund to the same method of payment used in the original transaction, providing it complies with these criteria:
You have proof of purchase such as a receipt or delivery note
It is within 30 days of purchase
The product is unopened, unused and in their original condition
Exclusions:
Please note that there are some products on which we will not be able to offer refunds. For example, items that have been in contact with the skin, such as workwear or personal safety equipment. For more details please see our Refunds Policy.