Customer Service - Account Management
Your Dulux Decorator Centre trade account
If you have opened a trade account with us, you can access your pricelist online and view your invoices and delivery notes as you need them. If is it a credit account, you can put orders on your account to the value of your credit limit, within the boundaries of the credit terms.
We offer 3 types of accounts, depending on your needs and type of business. These are shown in the table below.
Pricing
If you open a trade account with us, we will assign you a pricing architecture appropriate to your requirements. If you wish to discuss your price list, or wish for an account review, please contact your Account Manager or our Customer Service Team who will be happy to arrange a discussion.
Premium Account | DDC360 Account | DDC Connect Subscription | |
Who is it for? | Professional decorators | Professional Painting contractors | National contractors |
Is credit included? | If required | Yes | Yes |
Direct debit required | No | Yes | Yes |
Annual charges | None | None | £1000 |
Specific requirements | Must be DDC360 account holder to join | ||
Pricing terms | Discuss with store or sales manager | Discuss with store or sales manager | Discuss with store or sales manager |
Complaint handling
We will always do our best to ensure you have positive and supportive experiences when you’re working with us. But, in case there is a time when you wish to complain, we have created a Complaint Handling Statement to explain what to do, where to go and how we’ll handle your problem.