Terms and Conditions

Please read these terms and conditions carefully before using this website. Use of this website is acceptance of these terms and conditions.

For information relevant to preferential account terms, offered to painting and decorating students on accredited courses and for employees of our partnered businesses, please visit your local Dulux Decorator Centre and speak to a member of staff about the applicable rates.

Glidden Trade is being discontinued and in its place there's a new name - Armstead Trade. Armstead Trade has been developed by AkzoNobel to give you the perfect balance of performance and value for money. It has a great starting point, inheriting a comprehensive range of paint finishes from Glidden Trade that are designed to deliver professional results at an everyday affordable price. Please accept our apologies as we go through this transformation. Although you may have ordered Glidden Trade, please be aware that you may receive Armstead Trade instead (or vice versa) as we move through the rebrand stages. Thanks for your cooperation and we apologise for any inconvenience it may cause.

Conditions of sale

1. Definitions

1.1 - In these Conditions the following definitions shall apply:

  • "Buyer" means the person whose order for the Goods is accepted by Seller.
  • "Conditions" means the terms and conditions set out in this document.
  • "Contract" means the contract for the sale and purchase of the Goods.
  • "Default" means any breach of these Conditions, any breach of duty under statute or at common law or any misrepresentation, misstatement or tortious act or omission including negligence under or connected with the Contract.
  • "Goods" means the Goods (including any instalments of the Goods or any parts for them) which Seller is to supply in accordance with the Conditions.
  • "Insolvency Event" means a person (a) entering into voluntary/compulsory liquidation; (b) having a receiver or administrative receiver appointed over any of its assets or being the subject of an application for administration; (c) entering into an arrangement or composition with its creditors; or (d) becoming bankrupt (where person is an individual).
  • "Packaging" means all containers in or on which the Goods are supplied to Buyer including all bags, carboys, cylinders, drums, pallets and tank wagons.
  • "Seller" means J P McDougall & Co. Limited trading as Dulux Decorator Centre.

2. Terms of Sale

  1. 2.1 - Seller shall sell and Buyer shall purchase the Goods in accordance with these Conditions. The Conditions shall govern the Contract to the exclusion of any other terms and conditions. No variation of these Conditions shall be binding unless agreed in writing between the parties.
  2. 2.2 - Orders may be made by Buyer in writing, by phone, by EDI or any other method agreed with Seller. Any order by Buyer shall be deemed to be an offer to purchase the Goods but no binding contract shall arise unless Seller accepts the order.
  3. 2.3 - Once accepted by Seller, Buyer shall not be entitled to cancel an order unless Seller agrees in writing and Buyer indemnifies Seller in full for all costs incurred by Seller as a result of the order's cancellation.
  4. 2.4 - Seller reserves the right to set minimum order sizes and to charge Buyer all costs incurred by Seller in fulfilling orders below that minimum order size.

3. Quality and Purpose

  1. 3.1 - The Goods shall accord in all material respects with their specification at the time of delivery or, if there is no such specification, shall be within normal limits of industrial quality. All other warranties or conditions (statutory or otherwise) are excluded except in so far as such exclusion is prevented by law. In the event that any unused Goods do not conform to their specification, Seller shall, at its option, repair or replace such Goods or refund the price of the Goods and having carried this out Seller shall have no further liability for the breach of this Condition.
  2. 3.2 - Seller warrants that all instructions, safety warnings and recommendations for use which are set out on the Goods' packaging are correct at the time of manufacture. However, no other samples, illustrations or descriptive material (including particulars of shade and pattern) and no other information, recommendations or suggestions made by Seller or contained in its brochures, advertising material or elsewhere shall form part of the Contract.
  3. 3.3 - Seller may at its discretion from time to time vary the design of the Goods from that advertised without notice to Buyer provided that any such variations do not constitute material alterations to the Goods.

4. Delivery

  1. 4.1 - Delivery shall take place at the premises notified to Seller by Buyer in its order. Time for delivery shall not be of the essence. If Buyer shall cause a delay in delivery Seller shall pass on to Buyer any costs/demurrage charged to it as a result.
  2. 4.2 - In the event of any claim for non-delivery of any Goods Buyer must notify Seller within 3 days of the due date for delivery and in the event of any claim for a defect in the quality or condition of the Goods or their failure to correspond with specification Buyer must notify Seller within 28 days from the date of delivery. In the absence of such notice from Buyer to Seller the Goods shall be deemed to have been delivered and accepted by Buyer complete and in a satisfactory condition. Thereafter, Buyer shall not be entitled to reject the Goods, Seller shall have no liability for any defects or failure, and Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
  3. 4.3 - Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Any failure to deliver an instalment or any claim by Buyer in respect of an instalment will not entitle Buyer to repudiate the whole Contract.
  4. 4.4 - Buyer shall have no right to reject any deliveries of Goods on the grounds of variation of quantity from Buyer's order where such variation is not more than 10% or not less than 10% of the quantity of Goods ordered.
  5. 4.5 - Seller may at its sole discretion accept the return of non faulty Goods by Buyer provided Buyer indemnifies Seller for all costs and charges incurred by Seller in the original delivery of those Goods and their subsequent return.

5. Property and Risk

  1. 5.1 - The risk in the Goods shall pass to Buyer at the point of delivery and, notwithstanding Condition 5.2, Seller shall have no responsibility in respect of the safety of the Goods thereafter. Accordingly Buyer shall insure the Goods against all risks of physical loss/damage for an amount not less than their replacement value.
  2. 5.2 - Notwithstanding delivery, the property in the Goods shall remain in Seller until payment is received by Seller in full for the Goods and for all other amounts invoiced by and due to Seller from Buyer.
  3. 5.3 - Until such time as the property in the Goods passes to Buyer, Buyer shall be entitled to resell or use the Goods in the ordinary course of its business but shall hold the Goods as Seller's fiduciary agent and bailee and shall properly store, protect and insure the Goods, shall keep them separate from all other goods and shall identify them as Seller's property. In addition, Buyer shall not be entitled to pledge or, in any way charge by way of security for any indebtedness, any of the Goods which remain the property of Seller.

6 Price

The price charged shall be that ruling on the date of despatch of the Goods exclusive of VAT and any other government duty or tax applicable.

7. Payment

  1. 7.1 - Payment for the Goods supplied shall be due by the last day of the month following the month of invoice or before delivery if required. All payments shall be made free and clear without any deduction for, or account, of any set-off or counterclaim.
  2. 7.2 - Time for payment shall be of the essence. If Buyer fails to make any payment on the due date then in addition to Seller's other rights payment for all Goods supplied on any account shall immediately become due and payable and Seller shall be entitled to cancel or suspend the Contract and/or any deliveries and to charge Buyer default interest at the rate of 4% pa over the base rate for the time being of Bank of England. Interest shall accrue daily and be compounded annually.

8. Liability

  1. 8.1 - Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Seller which is not set out in the Contract. Nothing in this Condition will exclude or limit Seller's liability for fraudulent misrepresentation.
  2. 8.2 - Buyer shall inform Seller of any Default and afford it a reasonable opportunity to correct the Default.
  3. 8.3 - Save in the case of death or personal injury caused by the negligence of Seller or any breach of its obligations implied by Section 12, Sale of Goods Act 1979, and so far as permitted by English law:
    1. (a) Seller shall not be liable for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims (howsoever caused and whether or not foreseeable) which arise out of or in connection with the Contract;
    2. (b) Seller shall not be liable for any breach of warranty to the extent that any defect was caused by Buyer's failure to exercise effective quality control or, to store, use or otherwise handle the Goods as advised; and
    3. (c) Seller's liability for Default shall be limited to 3 times the contract price of the Goods to which the Default relates.
  4. 8.4 - This Condition 8 does not affect Buyer's statutory rights.

9. Termination or Suspension

  1. 9.1 - Seller shall be entitled to immediately terminate/suspend the Contract:
    1. (a) if Buyer materially or consistently breaches the Contract;
    2. (b) if Buyer undergoes a change of control as defined in section 416 or 840 of ICTA 1988;
    3. (c) if Buyer suffers (or it is reasonably likely it will suffer) an Insolvency Event; or
    4. (d) at anytime subject to at least 7 days notice.
  2. 9.2 - On termination/suspension of the Contract for whatever reason:
    1. (a) all amounts invoiced by Seller to Buyer, whether or not due for payment, shall become due immediately;
    2. (b) Seller's permission for Buyer to sell, convert or process the Goods set out in Condition 5.3 shall terminate immediately; and
    3. (c) Seller may (without prejudice to any of its other rights) recover or resell the Goods and may enter Buyer's premises for that purpose.

10. Packaging

  1. 10.1 - Subject to Condition 10.2, all Packaging remains the property of Seller at all times and Buyer must return them to Seller as soon as possible, ensuring they are empty, correctly labelled, securely closed and externally clean. Buyer shall be liable for all loss of or damage to the Packaging save where this loss or damage occurs prior to delivery or after their return. Any Packaging not returned or not returned in good order and condition within a reasonable period shall be paid for by Buyer at Seller's standard rate operating at the date of issue by Seller to Buyer of a debit note.
  2. 10.2 - In the case of CHEP pallets Buyer may return the pallets directly to CHEP provided it indemnifies Seller for all fees, costs, claims, losses and damages Seller incurs due to any failure or delay by Buyer in returning the pallets to CHEP.

11. General

  1. 11.1 - Any notice under the Contract shall be in writing and, unless delivered to a party personally, shall be left at or sent by prepaid first class post or prepaid recorded delivery or facsimile to the address of the party as notified in writing from time to time (deemed service upon delivery, if posted, 48 hours after posting and if by facsimile 3 hours after having been sent).
  2. 11.2 - The failure or delay by either party to exercise a right or remedy provided by the Contract or by law does not constitute a waiver of that right or remedy or of any other rights and remedies. No single or partial exercise of a right or remedy shall prevent a further exercise of that or any other right or remedy.
  3. 11.3 - If any provision of the Contract is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed not to be a part of the Contract and it shall not affect the enforceability of the rest of the Contract.
  4. 11.4 - The word "including" shall not limit the generality of any preceding words.
  5. 11.5 - Seller shall not be liable for its non-performance of the Contract where this is due to circumstances beyond its reasonable control (such circumstances including industrial action of its own or sub-contractors workforces).
  6. 11.6 - Unless expressly provided in this Contract, no term of it is enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.
  7. 11.7 - This Contract is personal to Buyer and Buyer shall not assign any of its rights or benefits under it without Seller's prior written consent.
  8. 11.8 - Seller owns the copyright, trademarks, design right and all other intellectual property rights in the Goods and Buyer agrees that these rights may not be used in any way without Seller's written consent.
  9. 11.9 - The price of the Goods and the commercial terms of the Contract are commercially sensitive and confidential to Seller and Seller requires that they are kept secret for a period of one year from the date of the Contract. Buyer may disclose this information where required to by law, court order, or regulation or act of any governmental authority including the Freedom of Information Act provided (to the extent permissible by law) it has notified Seller in advance and agreed the scope of disclosure with it.
  10. 11.10 - The Contract shall be governed by English Law and Buyer and Seller agree to submit to the exclusive jurisdiction of the English Courts.

Please note, unfortunately we cannot deliver to addresses outside of Great Britain mainland (this includes the Isles of Scilly, Isle of Man, the Scottish Isles and the Channel Isles). Please see your dispatch confirmation for estimated delivery date.

Delivery charges will be £5 for orders under £50 ex Vat.

Delivery is free for the following customer groups - Dulux Decorator Centre Account holders, Contract Direct account holders, Members of the Dulux Decorator Centre Decorating Club, Refresh Customers.

Orders placed by 2pm on a working day will be delivered the following working day if the item is in stock. Any items not in stock, the store fulfilling your order will contact you by phone to inform you of delivery date.

We will use all reasonable means to deliver your order within the time stated for the delivery service, however please note that any dates we specify for delivery of Products are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

We recommend that you keep your receipt, which can be found on your Order Confirmation or on the order invoice that comes with your delivery (you will need it as proof of purchase in the event of any after-sales enquiry).

Working days are defined as Monday-Friday, from 8am until 5pm and exclude Saturdays, Sundays and Bank Holidays.

Delivery Arrangements

  • Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control we will contact you with a revised estimated delivery date.
  • Deliveries will require a signature to confirm receipt (we recommend that you inspect the Products delivered carefully before signing).
  • Delivery will be completed when the Products are delivered to the address you gave us
  • The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges
  1. By signing up to the Dulux Decorator Centre Decorator Club (the "Promotion"), participants agree to be bound by the following terms and conditions.
  2. The Promotion is open to UK residents aged 18 and over who are invited by the Promoter to participate in the Promotion.
  3. Participants will receive a 10% discount on all products included in the discount inclusion list. The discount applies to ex. Vat spend.
  4. A copy of the discount inclusion list is available upon request.
  5. In the event of any dispute, the decision of the Promoter and / or its appointed representatives shall be final and no correspondence shall be entered into.
  6. By entering into this Promotion, Participants are deemed to give their consent to appear in publicity material or other promotional activities related to the Promotion. Participants may be asked to participate in future publicity or PR activities which may involve the taking of photographs.
  7. Data protection: The Promoter is committed to protecting the privacy of Participants. Any information that is collected from Participants in connection with this Promotion will be used for this Promotion and for the purposes of future promotions, offers and publicity events. The Promoter will not pass the information collected to any third parties. Please contact the Promoter if you do not wish to receive further marketing materials from the Promoter.
  8. The Promoter reserves the right to amend or terminate this Promotion in whole or in part and without prior notice or compensation.
  9. This Promotion is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the English courts.
  10. Please retain these terms and conditions for future reference. Alternatively, further copies of these terms and conditions are available on request by writing to the Promoter, provided a stamp addressed envelope is enclosed.
  11. The Promoter of this promotion is JP McDougall & Co. Limited t/a Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire WA14 5PG.
  12. The Dulux and the Dulux Decorator Centre logo are trademarks of the Akzo Nobel Group of Companies. © Akzo Nobel 2014.

Try before you buy with our offer on tester pots: perfect for helping you pick the right shade or create a dream colour scheme.

Simply buy a tester and when you come back for the paint we'll knock the price you paid off your bill. Ask any of our friendly staff for details.

Terms and Conditions

  1. Offer available until at least 31st December 2016, the Promoter reserves the right to withdraw the offer thereafter.
  2. The cost of a tester pot will be refunded in full only when the same paint colour is purchased in at least 1 litre can sizes or above.
  3. Proof of purchase of the tester pot must be presented at the time of the purchase of the larger paint sizes to participate in this offer. The refund must be applied to the purchase of the same colour paint and no cash equivalent or alternative will be provided for this offer.
  4. The colour sample is for colour illustration only, they are not representative of a finish
  5. In order to participate in the offer and receive the refund, customer details may be required at point of purchase and refund.
  6. Usual RRP £3.90 Ex. VAT per tester
  7. Offer and selection of tester pots subject to stock availability
  8. This offer may not be used in conjunction with any other offer
  9. The Promoter reserves the right to amend or withdraw this promotion without prior notice or compensation
  10. This Offer is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the English courts
  11. PROMOTER: JP McDougall & Co Limited t/a Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire WA14 5PG
  1. By entering this Promotion Applicants agree to be bound by these terms and conditions and the terms and conditions of Nectar and Nectar Business.
  2. The Nectar points entitlement is based upon Nectar and Nectar Business card holders (the "Applicant") completing a purchase for a qualifying amount at an ICI Dulux Decorator Centre ("DDC") from 16th May 2016. Should the goods purchased from a DDC be returned for refund at a later date the Promoter reserves the right to demand reimbursement of the points from the Nectar cardholder.
  3. The Promotion is open to all Nectar and Nectar Business card holders who spend in one transaction between the following levels:
    Level 1: £60 to £99.99 ex VAT
    Level 2: £100 to £249.99 ex VAT
    Level 3: £250 to £499.99 ex VAT
    Level 4: £500 to £999.99 ex VAT
    Level 5: £1000 to £2499.99 ex VAT
    Level 6: £2500 to £4999.99 ex VAT
    Level 7: over £5000 ex VAT
  4. Non Nectar card holders can apply but must fill in an application form prior to the transaction and become a registered Nectar card holder. The Promotion is not open to employees of the AkzoNobel group of companies, or their families, agents, or any other person connected with the running of this Promotion. Applicants can only take part once per day and orders cannot be split.
  5. The points are as follows:
    Level 1: double Nectar points
    Level 2: triple Nectar points
    Level 3: 3000 Nectar points
    Level 4: 7,500 Nectar points
    Level 5: 15,000 Nectar points
    Level 6: 35,000 Nectar points
    Level 7: 70,000 Nectar points
  6. No cash equivalent or alternative will be provided for any points awarded under the Promotion.
  7. The Promoter reserves the right to reject incorrect or fraudulent claims, and the Promoter's decision is final.
  8. The Promoter reserves the right, with or without cause, to exclude any Applicants in this Promotion where there has been a violation of any of these terms and conditions.
  9. The points will be credited to the primary Nectar cardholder's account normally within 28 days of the end of the Promotion.
  10. Any complaints must be reported within 14 days of the end of the Promotion.
  11. All validated claims must be processed by the end of the Promotion
  12. To the fullest extent permitted by law, the Promoter excludes: (a) all conditions, warranties and other terms which might otherwise be implied; and (b) any liability for any direct, indirect or consequential loss or damage incurred by any Applicant in connection with this Promotion. This shall not be deemed to exclude or restrict liability for death or personal injury resulting from the negligence of the Promoter, its employees or agents.
  13. Points can only be claimed on business expenditure by a Nectar collector that incurs that expenditure. An employee cannot normally claim points on their personal Nectar account on money spend by their employer. DDCs are not liable if this occurs and it is the responsibility of the employer to manage.
  14. Please retain these terms and conditions for future reference. Alternatively further copies can be obtained by sending a stamped addressed envelope to the Promoter.
  15. This Promotion is only available in participating DDCs.
  16. This Promotion excludes products bought for resale.
  17. The decision of the Promoter is final and no correspondence will be entered into.
  18. Points are not transferable nor may they be substituted in whole or in part for other items or benefits.
  19. Applicants may be requested to take part in future publicity or PR events and consent to their photographs being taken and published.
  20. Data protection. The Promoter is committed to protecting the privacy of Applicants. Any information collected in connection with this Promotion will used by the AkzoNobel group of companies for future marketing and promotion purposes and will not be passed onto any third parties other than agents instructed by the Promoter in connection with future promotions, offers and events.
  21. If you do not wish to receive marketing information from the Promoter, please write to the Promoter's address below
  22. The Promoter reserves the right to amend or withdraw this Promotion in whole or in part, temporarily or permanently, without prior notice or compensation.
  23. This Promotion is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the English courts.
  24. Promoter Address : J P McDougall & Co Ltd (trading as Dulux Decorator Centres), Manchester Road, West Timperley, Altrincham, WA14 5PG ("DDC").
  1. All offers are only valid from 01/05/2016 to 30/06/2016 (inclusive) in participating dulux decorator centres and online unless otherwise stated.
  2. Offers are subject to availability.
  3. Offers may not be used in conjunction with any other offer.
  4. Offers available to all UK residents aged 18 and above except employees of the AkzoNobel N.V. group of companies, their families, their agents or any other person connected with this promotion.
  5. All prices stated are off shelf edge price & ex. Vat.
  6. The Promoter reserves the right to amend or withdraw this promotion without prior notice or compensation.
  7. PROMOTER: JP McDougall & Co Limited t/a Dulux Decorator Centre, Manchester Road, Altrincham, Cheshire WA14 5PG.

For terms and conditions applicable to individual promotions please see below.

ARMSTEAD TRADE VINYL MATT 10L (WHITE & MAG) – 2 FOR £40 (5218683/5218674)

  1. Offer is applicable to 2 x 10 litre cans of Armstead Vinyl Matt only.

ARMSTEAD TRADE DURABLE MATT 5L (WHITE ) – 2 FOR £40 (00666020)

  1. Offer is applicable to 2 x 5 litre cans of Armstead Durable Matt only.

DULUX TRADE WEATHERSHEILD MASONRY PAINT MAG/PBW 7.5L - £21.99 (5091685, 5091679)

  1. Offer is applicable 7.5 litre cans only.

WEATHERSHIEILD READY MIXED COLOURS 5L – BUT 2 OR MORE FOR £19.99 EACH BUTTERMILK 5091675, COUNTRY CREAM 5091682, GARDENEIA 5091683, SANDSTONE 5091680

  1. Offer is applicable 5 litre cans only

PICASSO ANGLED BRUSH 1.5IN Was £11.95, Now £6.99 PIOABLH1.5
PICASSO ANGLED BRUSH 2IN Was £14.20, Now £7.99 PIOABLH2
PICASSO ANGLED BRUSH 3IN Was £21.30, Now £11.99 PIOABLH3
PICASSO CHISEL ANGLED BRUSH 2IN Was £14.20, Now £7.99 PICOABLH2
PURDY MONSPEC3 BRUSH PACK - 20% OFF Was £29.99, Now £23.99 PUMBS
PURDY SYNTOX BRUSH 2IN Was £7.99, Now £13.98 PUSFB2
PURDY SYNTOX BRUSH 2.5IN Was £9.99, Now £16.49 PUSFB2.5
HAMILTON PRESTIGE SYNTHETIC BRUSH 5PK Only £11.99 HAPBSWFSB4
HAMILTON PERFORMANCE TIMBERCARE BRUSH 4IN Only £2.99 HAPTB4
HAMILTON PRESTIGE 9IN & 4IN ROLLER SET Only £5.99 03105629
MASONRY SCUTTLE KIT Only £11.99 05520617
MIRKA DEROS KIT 1 (240V OR 110V) - SAVE 20% Now Only £319.95 MIDK1240/ MIDK1110
BIG WIPES MULTI PURPOSE 4X4 WIPES 25% Extra Free SCBWMPBC25
REPAIR CARE DRY FLEX SF - 20% OFF Was £19.99, Now £15.99 WCSDFSF
WERNER 6-TREAD MASTERTRADE STEPLADDER - SAVE £15 Was £64.99, Now £49.99 WNMTSL6
WERNER 3-TREAD GRP PODIUM LADDER - SAVE £30 Was £119.99, Now £89.99 WNGRPPL3

Delivery shall take place at the premises notified to Seller by Buyer in its order. If Buyer shall cause a delay in delivery Seller shall pass on to Buyer any costs/demurrage charged to it as a result.

Once ordered, the buyer CANNOT return or reject Tinted Colours. These are the only product that cannot be returned.

In the event of any claim for non-delivery of any Goods Buyer must notify Seller within 3 days of the due date for delivery and in the event of any claim for a defect in the quality or condition of the Goods or their failure to correspond with specification Buyer must notify Seller within 28 days from the date of delivery.

In the absence of such notice from Buyer to Seller the Goods shall be deemed to have been delivered and accepted by Buyer complete and in a satisfactory condition. Thereafter, Buyer shall not be entitled to reject the Goods, Seller shall have no liability for any defects or failure, and Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.

Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Any failure to deliver an instalment or any claim by Buyer in respect of an instalment will not entitle Buyer to repudiate the whole Contract.

Buyer shall have no right to reject any deliveries of Goods on the grounds of variation of quantity from Buyer's order where such variation is not more than 10% or not less than 10% of the quantity of Goods ordered.

The price charged shall be that ruling on the date of despatch of the Goods exclusive of VAT and any other government duty or tax applicable.

Each wallpaper supplier has its own delivery and returns policy. Please see in-store for full details. You will be contacted by the DDC store which is fulfilling your order, and you will be advised of collection/delivery date, and will be informed of any conditions of return.